IndirizzoDescrizione del lavoro:
Herm?s is looking for a candidate for a six months internship in the Florence Store, he/she will be in charge to deliver and ensure the best customer experience to our clients! The Intern will rapidly gain an understanding of retail fashion luxury industry and how an important boutique is daily organized.
The Intern will work collaboratively with the Sales Associates Team and he/she will support them during the pre-sales phase:
* Welcoming clients with a warm and hospitable greeting;
* Building strong relationships with clients in order to discover their needs and wishes;
* Talking to clients while they wait to be with the Sales Associate in charge of the M?tier they are interested in;
* Managing customer queues through a special app on Herm?s devices;
* Supporting the Sales Associates Team by helping schedule their appointments and customer visits;
* Managing front and back relationship with the Operations Teams working closely with the Runners to ensure the online, after sales service and reservations orders delivery. * Bachelor's degree preferably with a linguistic or fashion/luxury focus;
* Excellent knowledge of Italian and English, a third language will be considered a plus;
* Genuine interest and passion for the retail and fashion world;
* Strong interpersonal and communications skills;
* Natural customer service orientation;
* Enthusiasm, dynamism, ease of integration and teamwork complete the profile.
Additional Information:
Fitting CVs will be invited to a pre-recorded video interview to show us their personality and motivation for the position. This is a first step of the recruitment process and suitable video interviews will be contacted for a face to face interview. The recording can be submitted anytime of the day and we strongly suggest candidates to choose a quiet and natural light room. We are looking forward to seeing your video interview
