Wave Desk Analyst

Looking for a new opportunity to showcase your skills? We have a great opportunity as a Wave Desk Analyst.

Your Role

The Wave Desk Analyst is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

Your Responsibilities

• Review incoming orders at regular intervals and release;
• Allocate orders to ensure healthy workflow to allow productivity and/or SLA  targets to be met;
• Assign picking tasks to the pickers;
• If required; ensure orders are released and packed in accordance with TDG requirements;
• Investigate orders that do not flow as designed by the system and help resolve;
• Review order details and set priority for urgent orders and customer requests;
• Review emails and action items related to order flow;
• Generate status report for operational team indicating if targets are being met;
• Identify roadblocks/anomalies and help clear to ensure operations flows accordingly;
• Handle customer requests and follow up with customers via email;
• Re-print documents and filing as required;
• Communicate with clients on problem that they can support to resolve;
• Data entry and generating reports as required (LFP, Linehaul, etc.);
• Escalate issue to Supervisors and Team Leads;
• Availability to work periodic overtime and a variety of shifts in order to meet the requirements of the operation;
• Other duties as assigned.

Your Skills and Experiences

• Minimum 1-3 years of warehouse experience;
• Excellent communication in English(verbal and written);
• Proven ability to work well bothindependently and as part of a team required;
• Capable of working in a fast-pacedenvironment with time-sensitive deadlines;
• Strong attention to detail and safetyregulations within business unit.