Underwriting Assistant

Underwriting Assistant

Madrid, Spain

Within the AXA Group, AXA XL is the P&C and Specialty Risk division, specialized in managing complex industrial risks. We offer insurance coverage and services for medium-sized companies and multinationals, operating in over 200 countries. Our team gathers the best talents to offer our customers an excellent service for each of our business lines: Property, Casualty, Financial Lines and Specialty.

Within the Operations department of AXA XL Iberia, you will join the Middle Office team that aims to provide a high-quality service for our clients, creating and activating insurance coverage on complex risks. You will deal with brokers and clients of large companies, within an international dimension with the aim of solving contractual situations and every need of our customers at national and international level. You will have the opportunity to relate to all insurance departments from Underwriting, Finance and Claims, also communicating with our colleagues in other countries to activate insurance programs abroad.

DISCOVER  your opportunity 

Role Purpose 

Role holder provides support to Underwriting and ensures that the administrative processes for the end-to-end policy lifecycle are run efficiently and at a high quality to serve internal and external.  In addition, the Senior UA would take responsibility for more complex accounts as well as having in-depth knowledge of at least one line of business and can support UW in pre- and post-bind processes.

Job Responsibilities

The Senior Underwriting Assistant role is responsible for:

1. Contracts handling (master policies, international programs outgoing and incoming) in an efficient and correct way for new and established businesses (sending, receiving, controlling)

• by checking the conditions of acceptance of the customer’s request, interacting with the customer if necessary, by using various available data sources to make the right decision and give the right advice to the broker / client
• by following up until contract signing or refusal
• by developing draft contracts / amendments that fit with customer needs
• by modifying coverage concepts if desired by the client / broker
• by preparing contracts which are beyond his / her authority and discuss them with his team leader
• by monitoring, planning and issuing contractual documents (policies, endorsement and certificates)

1. Supporting the Credit Control team in the cash allocation for accounts and the monitoring of outstanding unpaid premiums.
2. Data Management

• preparing and sending weekly reports
• preparing premium flows
• preparing and sending local policies instructions
• controlling Gross and Net portfolio
• controlling data quality

1. Acts as a reference point to help troubleshoot issues, provide processing / system expertise. This will basically include issues with global programs, where the Senior Underwriting Assistant will liaise with international offices and network partner to assist in the whole program completion. Additionally, supporting the middle office team in technical issues with key systems (Genius and Gismo).
2. Develop expert level knowledge with regards to Genius Insurance System and Gismo for the implementation of Global Programs. Also, for processes, and keeping abreast of new guidelines published for policy administration and the management of Global Programs.

You will report to the Underwriting Assistant Team Leader.

SHARE your talent

Capabilities and qualifications

• Bachelor´s degree desirable
• Fluent English
• Experience of 3 years in similar functions and responsibilities
• Demonstrated experience with Word, Excel, PowerPoint, and Outlook
• Live and feel Customer focus, ONE AXA Spirit, Courageous, and Integrity in the way of doing business and working with all colleagues/stakeholders
• Strong internal relationship management, communication, and negotiation skills
• Excellent problem-solving, analytical, and decision-making skills combined with a strong work ethic.
• Proactive attitude facing challenges
• Strong and effective organizational skills, ability to prioritize and multi-task
• Ability to respond to a changing environment with flexibility and innovation.
• Ability to develop and maintain relationships with internal clients, vendors, and brokers as well as across the AXA XL and AXA Group enterprise.
• Strong time management skills; ability to successfully multitask.

FIND your future

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals, and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a strong and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines, and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com 

Corporate Responsibility

At AXA XL our approach to corporate responsibility (CR) is the same as our approach to business; constantly seeking to provide innovative solutions to the world’s most complex problems. From offering our expertise, products, and services to help build more resilient communities, to advancing understanding and response to climate change, our strategy – Our Impact. Our Future. – aligns key issues that are pertinent to our business – climate, water, and financial resilience - and contributes to AXA Group’s purpose to “Act for human progress by protecting what matters.”.

• Climate: We’re reducing our carbon footprint, protecting ecosystems, and exploring how our business can help build a better world.
• Water: We’re developing water resilience where it is — and will be — needed most.
• Financial resilience: We’re helping create opportunities for the unemployed and underemployed, so they can be better prepared for unexpected changes.
• Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as our “Hearts in Action” programs.

For more information please see the Corporate Responsibility section on our website. 

Inclusion & Diversity

AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. 

At AXA XL, we know that an inclusive culture and a diverse workforce enable business growth and are critical to our success. That’s why we have made a strategic commitment to attract, develop, advance, and retain the most diverse workforce possible while creating an inclusive culture where everyone can bring their full selves to work and can reach their highest potential. It’s about helping one another — and our business — to move forward and succeed.

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity, origins, disability, and inclusion with 20 Chapters around the globe
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer.