IndirizzoFor our client, a leader multinational company in heating and plumbing sector, we are looking for a:
TECHNICAL SUPPORT SPECIALIST.
The candidate, reporting to Technical Service Manager, will provide pre-sales and post-sales assistance for products to both sales team and Customers, in compliance with the service level expected by the market.
Main Responsibilities:
- Advice and assistance to staff and customers in product handling, taking applicable norms and regulations into account
- Holding product-training sessions for staff and support in holding customer training sessions
- Drawing up and applying tools needed from a product-technical angle and support in market-launch campaigns as part of new-product launches
- Internal expert for purposes of technical complaint process
- Communication of technical product information to Sales
- Support for country managers in detailed technical questions relating to products
- Consolidation of new requirements by market to be met by Division.
Job Skills and Requirements:
- Technical Institute Diploma or recent graduate in Engineering
- At least 3/5 years of experience in the same role. The experience made in heating and plumbing field will be considered a stronger plus.
- Good knowledge in written/spoken English is mandatory
- Expertise in technical analysis
- Ability to multi-task, prioritize, and manage time effectively
- Knowledge of Microsoft Office
Complete the profile:
- Strong problem-solving attitude
- Good communication skills
- Consultancy skills and customer orientation
- Ability to work independently and on own responsibility
Site of work: Province of Bologna
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