IndirizzoJoin a team recognized for leadership, innovation and diversity
As a Technical Support Professional here at Honeywell, you will have the opportunity to provide expert technical support to our customers, resolving complex technical issues and delivering exceptional customer service. Your role will involve serving as a subject matter expert in relevant technologies and products, collaborating with cross-functional teams, and contributing to the development and improvement of technical support processes and tools. You will report directly to our 1 and work out of our Seoul, South Korea location on a hybrid work schedule.In this role, you will have a direct impact on customer satisfaction, team performance, process improvement, collaboration, and business growth. Join us at Honeywell and make a difference in shaping the future of our technical support operations.
KEY RESPONSIBILITIES
• Provide expert technical support to customers, resolving complex technical issues
• Serve as a subject matter expert in relevant technologies and products
• Collaborate with cross-functional teams to develop and implement technical support strategies
• Contribute to the development and improvement of technical support processes and tools
• Establish and maintain strong relationships with key stakeholders, including customers and internal teams
YOU MUST HAVE
• Minimum of 6 years of proven experience in technical support or a similar role
• Expertise in relevant technologies and products
• Strong problem-solving and analytical abilities
• Excellent communication and interpersonal skills
• Ability to effectively manage and prioritize multiple projects and tasks
WE VALUE
• Bachelor's degree in Engineering or a related field; Master's degree preferred
• Expert technical knowledge and subject matter expertise
• Strong leadership and mentoring skills
• Ability to drive innovation and continuous improvement
• Results-oriented approach and ability to meet business objectives
ABOUT HONEYWELL
Honeywell International Inc. (NYSE: HON) invents and commercializes technologies that address some of the world’s most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high-growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here
THE BUSINESS UNIT
Honeywell Building Automation (BA) is a leading global provider of products, software, solutions, and technologies that enable building owners and occupants to ensure their facilities are safe, energy efficient, sustainable, and productive. BA products and services include advanced software applications for building control and optimization; sensors, switches, control systems, and instruments for energy management; access control; video surveillance; fire products; and installation, maintenance, and upgrades of systems. Revenues in 2022 for BA were $6B and there are approximately 18,000 employees globally. To learn more, please visit click here.
Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Learn more about inclusion and diversity: click here
Additional Information
- JOB ID: HRD234631
- Category: Customer Experience
- Location: 4th & 5th & 7th Floor, Sangam IT Tower,B4-4 Sangam-dong DMC, Mapo-gu,Seoul,SEOUL-T'UKPYOLSI,121-270,Republic of Korea
- Nonexempt
