Team Supervisor - Boutique Milano

Hermès Italie Spa
Hermès was born in Paris in 1837 as a laboratory of harnesses and saddles for horses: since then, six generations of artisans have explored new crafts, animated by a creative impulse, combined with beautiful and processed with care material.
Today Hermès is an international group committed to innovation in a subtle harmony between past, present and future. It is a company founded on high standard values of dedication to excellence and authenticity of its objects. An independent family house that pursues its French artisan tradition: Hermès creates, sells and manufactures beautiful, useful and durable objects.
The company brings together more than 20.000 employees in 50 countries; the Italian branch is located in Milan and provides the local support and management to the 10 Stores present in the country.
Hermes Italie was born in 1987 with the first store in Milan, 21 via Sant'Andrea. Since then the branch was opened and the continuous growth lead to the current retail presence in the country: 10 stores, including 2 seasonal openings and 2 flagship stores, located in Milan and Rome.

As Hermès role models for the colleagues in store, Team Supervisors lead their team to ensure the most memorable customer experience, to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.  
1) Hermès Ambassador and Role Model 

• Act as Hermès Role Model, embodying values and culture, showing highest integrity and ethical behavior, proactively promoting the same attitude and passion within the team, ensuring they follow Hermès standards.

2) People Management

• Support the store management in setting objectives and assigning tasks to their team.
• Observe their team on the floor and provide ongoing feedback and coaching, supporting their personal development.
• Create a positivesense of team spirit, discipline and mutual respect, encouraging open communication. 

3) Sales and Customer Experience

• Supervise and support their team in reaching sales targets.
• Foster client culture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities.
• Develop and maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients.
• Personally develop sales beyond their own product category to satisfy clients’ needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures.
• Assist clients during aftersales activities (e.g. product returns, product changes, repairs, product reservations) reassuring them throughout the whole process, acting as a reference point whenever needed.

4) Business performance overview 

• Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.

5) Operations 

• Support store management in organizing staff rotas, ensuring proper floor coverage and supervision. 
• Collaborate with operations team and store management to improve end to end processes in store.

Must have:

• Bachelor’s degree preferably with a fashion/linguistic focus.
• At least 5 years of experience, preferably in a luxury or high-end fashion company. An international background is a plus.
• Fluency in Italian and English. A third language will be considered an advantage.
• Excellent selling skills, willingness to achieve and exceed targets.
• Availability, flexibility and dynamism to function in a high-pace environment;
• Excellent interpersonal and communication skills, with a customer service-oriented approach;
• Determined to be part of an innovative retail project, for which passion and motivation for selling are required together with a strong aesthetic sense.