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StipendioJob Title: Systems Support Specialist
Salary: £27,900 - £36,300
Location: Cambridge/Hybrid
Contract: Permanent/Full Time (35 hours per week)
An exciting opportunity has arisen within the Systems Support and Development team (SSD), for a Systems Support Specialist to join the team in providing expert system support and guidance to internal English colleagues, on a number of platforms.
We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.
About the role
This role, within the SSD team, encompasses a range of tasks and responsibilities such as:
- To provide expert-level technical support to internal customers for English software products and web-based systems. Ensuring that any issues with the systems are efficiently resolved, ensuring that any disruption is kept to a minimum.
- To become a super-user of the applications used and provide an effective first-line support (telephone and email) to colleagues.
- To become a subject matter expert for the systems we support and represent SSD on project boards related to the development of systems.
- To devise technical solutions to problems by using advanced knowledge of software, analysing business processes, and collaborating with stakeholders.
- To take an active role in the User Acceptance Testing (UAT) of new software products and services, and to lead the team's UAT contribution for specific, identified projects - delivering high quality and error free platform improvements as well as novel product introductions.
- To contribute to the creation and maintenance of a support knowledge base.
- To produce training materials, manuals, quick guides, FAQs, knowledgebase articles and interactive demos of new and existing software, in order to help colleagues use the software and solutions we develop.
About you
We're looking for a technically minded person with a strong customer focus. Flexibility is important as your days will vary between answering routine queries, like providing system access, and working with project teams on potentially complex system updates as well as everything in between.
It is essential that you're comfortable in an environment where how to do something may not yet be known, and you're the person who must find out how to do it!
Your time will be split between providing software support to colleagues on systems such as Inspera and LIBS and working as a subject matter expert on projects to update software or developing specific solutions for them yourself using the Microsoft Power Platform. As such you will spend a lot of time working with colleagues, understanding their problems, investigating them, and resolving them. You will be drafting and maintaining documentation, ensuring your knowledge is shared with the rest of the team.
You will work with software developed in house as well as with systems provided by third parties, so will come across a wide range of different technology.
If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.
Rewards and benefits
We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:
- 28 days annual leave plus bank holidays
- Private medical and Permanent Health Insurance
- Discretionary annual bonus
- Group personal pension scheme
- Life assurance up to 4 x annual salary
- Green travel schemes
We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location. We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability.
Ready to pursue your potential? Apply now.
We review applications on an ongoing basis, with a closing date for all applications being Monday 29th April 2024 and interviews are scheduled to take place on week commencing Monday 6th May 2024.
Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.
Please note, Cambridge University Press & Assessment is unable to sponsor this role under the Skilled Worker Visa route as it does not meet the minimum skill requirements.
Why join us
Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.
Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where it's safe to speak up, and where we learn continuously to improve together. We welcome applications from all candidates, regardless of demographic characteristics (age, disability, educational
attainment, ethnicity, gender, marital status, neurodiversity, religion, sex, gender identity and sexual identity), cultural, or social class/background.
We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.
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