SPA MANAGER Castello di Casole, A Belmond Hotel

We are currently seeking for an experienced, talented and passionate professional SPA Manager to coordinate the wellness centre of our prestigious property.

He / She will carry out facial and body treatments to a high professional standard and will be able to advise guests on their skincare regime and on other appropriate treatments.
The ideal candidate has strong management skills in running all aspects of a spa.
Reports to the Hotel GM.

MAIN DUTIES AND RESPONSIBILITIES:

• Responsible for overseeing the efficient running and profitability of service in both spas, ensuring that policies and procedures are complied with the highest standards of service and guest satisfaction;
• The role involves hands on treatments. He / She has to maximize treatment and retail sales through excellent telephone skills, repeat bookings, customer care;
• Enable the department to achieve company’s revenue targets on a daily and monthly basis while ensuring compliance with all standard operating policies, procedures including Leading Quality Assurance.
• Competencies required
• Communication skills: communicates clearly and in an appropriate manner (both verbally and non-verbally) that positively impacts on their role, the business and Belmond. Uses and interprets non-verbal behaviours to enhance understanding. Shares information across the business in a timely manner to inform better decisions.
• Emotional intelligence: shows the ability to be aware of control and express ones emotions and to handle interpersonal relationships. Uses emotional skills to anticipate needs and solve problems. Have good social skills and interact with people at all levels of the business. Willing to cope with challenges and to challenge if necessary. Seeks feedback about own performance to enhance self-awareness.
• Collaboration: has a positive influence, provides assistance and shares information whilst showing respect. Is a role model for working collaboratively across the business. Shares successes and credits with her colleagues.
• Drive results: sets clear goals and expectations and maximise resource allocation to deliver an exceptional and consistent high level of service to internal and external customers by anticipating and exceeding their expectations.
• Adaptability: efficiently prioritises and handles multiple demands and tasks and remains calm under pressure. Supports and promotes change and innovation.
• Global perspective: treats each other with respect and inclusiveness regardless of position, level or background. Seeks opportunities to engage with others.

Requirements

• NVQ level 3 in beauty therapy or equivalent required. The knowledge of other massage techniques will be an advantage.
• Previous experience in de-luxe hotel & spa environment required, 3 years at least.
• Leadership skills, skilled at building a cohesive team and facilitating goal accomplishment, developer of others.
• Must have a positive attitude and be able to handle stressful situations.
• Fluency in Italian and English. Third language preferred.
• Outgoing personality yet discreet in nature. Natural flair for details.
• Excellent Pc & social media skills.

Benefits

• Food & lodging for non residents

• Learning & development activities
• Lodging in wonderful staff house in Hotel with swimming pool

About Belmond

Belmond is part of the world’s leading luxury group, LVMH Moët Hennessy Louis Vuitton.

Belmond has been a pioneer of exceptional luxury travel since 1976. Its portfolio extends across 24 countries with remarkable properties that include the illustrious Venice Simplon-Orient-Express train, remote beach retreats like Cap Juluca in Anguilla, Italian hideaways such as Splendido in Portofino, and gateways to natural wonders such as Hotel das Cataratas beside Brazil’s Iguassu Falls. From trains to river barges, safari lodges to hotels, each unique property has a distinctive story, personality and identity, with a personalised team to match.

The essence of the Belmond brand is built upon its heritage, craftsmanship and genuine, authentic service. We treasure history while looking to the future. We embrace community spirit and believe in responsible, sustainable tourism.

Belmond is an equal opportunities employer that is committed to diversity and inclusion in the workplace.