IndirizzoWhat's the role?
The function of Solution Consultant is to support sales forces as trainer of how to develop a consultative approach towards our customers and lead the development of new software solutions of Asset and Services Management that goes beyond our traditional product categories.
Who is Hilti?
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. Where strong customer relationships are creating solutions that build a better future. Where there is pride and a sense of belonging across our 120 locations, carrying right into our lives and homes. Where people are exploring possibilities, leveraging their potential, owning their personal development and growing lasting careers.
What does the role involve?
The purpose of the role is to assist in growing and supporting software and services with local, regional, and global partners at Hilti. The role involves researching new business prospects by running customer surveys for product development and working with sales teams to develop local strategies. The job holder needs to maintain knowledge of assigned product portfolio and related services. Scope: Anchor job in Solution Selling structure.
What does the role involve?
The Solution Consultant is the “Service Business Partner” of Account Managers in the field, helping them develop their skills in phase of pre-qualification and in selling an on-site analysis on their Focus Customers.
The Solution Consultant by helping customers in identify opportunities and designing a tailor-made solution will both create value for the customer while reinforcing the perception of Hilti as a top partner, as to improve the business relationship between both parties.
In phase of implementation, he/she will be responsible for coordinating the different parties (customer, Tagging Partner, Competence Center) in order to assure the best customer experience and the smoothest onboarding of customers’ employees onto the ON!Track platform. In after-implementation phase, the Solution Consultant will be responsible for following-up on implemented customers, proposing new services and upgrades on a continuous basis, based on customers’ needs and new features brought by global software releases.
The role will require active listening and commercial skills both towards engaging the sales force and identify customer needs through a rational analysis of the company as well as the ability to create a strong desire for change through a rather emotional involvement of the customer in closing phase. Like most at Hilti, the Solution Consultant role is a hands on role, and the successful candidate will be expected to master the functionalities of the app and web-based platform as to elaborate perfect demo’s in phase of analysis and to lead the implementation phase and tagging days.
A consultative sales approach, as well as effective communication and customer demonstrations of services will be essential to succeed
At Hilti, you’ll enjoy all the perks of being part of a big company, but with the autonomy of running a small business.
What do we offer?
We’ll give you everything you need to excel in your role, including one-to-one coaching, and a complete support network to help you day to day. You will enjoy a rare combination of autonomy and camaraderie, as you will manage your own diary while being part of a close-knit Team.
Hilti will put their trust in you, giving you plenty of responsibility, and freedom to grow and develop. What we want in return is someone who will go the extra mile, someone who will embrace change, and someone with the talent to move the business forward with a relentless desire to achieve results.
Day to day, you will be coached and managed by your responsible, the Solution Consultant Team Leader, with strong involvement of other Area Sales Managers of your territories.
What you need is:
- Experience in B2B field based role (service sector) would be preferred
- Leadership skills, ability to engage people on different levels, internally and externally
- Strong active listening skills with developed commercial sense
- Strong interest in software
- Ability to work in a cross-functional Team environment: Marketing, Sales and 3rd party service provider
- Willingness to travel/drive extensively, working autonomously in a field based role, managing your own time
- Drive to develop strong and sustainable relationships both internal and external
- Excellent written and verbal communication skills, both in Italian and English
- Bachelor Degree
Why should you apply?
Develop people to achieve outstanding results is at the core of Hilti.
We fill 80% of our management positions with our own internal candidates and are market leader in the tool power and anchors industries. It is testament to how much we value bother aspects.
Solution Consultant is a cutting-edge function, at the forefront of change, where your daily activities will help strengthen both your leadership skills by presenting to top CEO’s on a weekly basis and managerial skills by bring the best out of people you are working with.
You will join a diverse team of people with a variety of backgrounds and experiences, that you can leverage to grow and be successful in the role.
