Social Media Manager

Job Title:        Social Media Manager

Salary:            £33,300 to £43,400

Location:        Cambridge/Hybrid (twice a week or more in the office)

Contract:        Permanent/Full-time

Are you a Social Media expert ready to make a meaningful impact on educators and learners around the world?

Can you help to support our diverse community and audiences by turning clicks into conversations, and likes into loyal followers?

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.

We are on the lookout for an innovative Social Media Manager to join our newly merged International Education marketing team. In this role, you will define and execute Social Media strategies, collaborating with marketing colleagues to develop and execute campaigns and activities that not only elevate brand awareness but also inspire action from our target audiences, driving us towards our marketing objectives.

You will craft and implement strategies, create compelling content, and leverage analytics to optimise performance, fostering a thriving online community. By setting and managing processes, policies, schedules, as well as training and sharing best-practice and metrics, you will ensure we are having a growing and positive impact on our customers and brand.

About the role

Key responsibilities will include but are not limited to:

• Develop and execute holistic Social Media strategies and KPIs, fostering brand awareness, audience growth, and engagement across platforms.
• Manage and deliver a Social Media content schedule, delivering campaigns and aligning and integrating with other channels to achieve objectives for key audiences.
• Lead online conversations, cultivating engagement and loyalty to convert communities into lasting customers and advocates.
• Establish social listening strategies, crisis management frameworks, and collaborate with internal teams to shape and inform content priorities.
• Define governance principles, operating processes, and continuous improvement measures for social channel management globally and locally.
• Stay updated on Social Media trends, experiment with new approaches and tools, and manage external suppliers for efficient delivery of any outsourced activities.

Want to learn more about the role? Please see the attached job description

About you

To excel in this role you will have a proven track record in developing impactful Social Media strategies for large, international audiences.
We're looking for someone who:

• Considers the customer in everything you do
• Can coordinate integrated campaigns, aligning content to resonate with key audiences and objectives.
• Is insight-led, with a passion for data, testing, measuring and listening.
• Brings organisation and structure to our global Social Media governance and processes to drive continuous improvement.
• Has experience in leading online conversations, fostering engagement, and turning communities into brand advocates.

Rewards and benefits

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including:

• Group personal pension scheme
• Discretionary annual bonus
• Life assurance up to 4 x annual salary
• Private medical and Permanent Health Insurance
• Green travel schemes
• 28 days annual leave plus bank holidays

We also offer flexible and hybrid working options from day one. We will consider any work arrangements if you wish to work flexibly or require adjustments due to a disability.

Ready to pursue potential? Apply now.

We review applications on an ongoing basis, with a closing date for all applications Sunday 11^th February 2024 and interviews are scheduled to take place the week commencing 19^th February 2024.

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.

“Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill and/or salary requirements.”

Why join us

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.