Service Training Specialist

Description

For our Business Unit High Voltage based in Lodi we are looking for a candidate who will be responsible for developing and delivering training programs/materials on client’s products/services for all levels of organizational staff.

Your responsibilities:

• Source for venue, vendors, processes and technologies to ensure organizational members develop, maintain and enhance their technical and/or process knowledge.
• Identify business critical learning needs; prioritize and approve budgeted resources.
• Review, validate and modify the Training Plan regularly to achieve learning solution objectives & expectations.
• Effectively and proactively manage the entire training project lifecycle which involves Envisioning (Vision/Scope), Planning (Project Plan and Functional Specs), Developing (Instructional Design), Stabilizing (BETA/Train the Trainer) and Deploying (coordination of people, staffing and other resources & communication).
• Develop training documentation and use a variety of training mediums such as classes, workshops, Computer Based Training (CBT) and on-line help. Measure training return on investment (ROI) and pilot-tests new training techniques, tools and processes to increase training effectiveness.

Your background:

• Technical diploma or bachelor degree in engineering;
• Good knowledge of Italian and English;
• Passionate about Digital;
• Proactivity, willingness to learn and good communication skills are required.