Descrizione del lavoro
Responsibilities: • Provides tool or process solutioning recommendations to customer, as needed; • Performs operational administrative tasks, as needed; • Configures and develops on the VA’s instance of ServiceNow including routine changes or configuration adjustments as directed by the customer; • Participates in Continual Service Improvement activities, as required by customer demands; • Participates in the configuration of new applications or suites during planning, development, and rollout phases; • Collaborates with other teammates in support of platform consistency and upgradability; • Plans...