Senior Proposition Development Manager - Wellbeing

It’s an exciting time to join the Marketing and Communications team here at AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. To take propositions and care pathways to market that customers love and that deliver on our business objectives, we’re looking for a talented individual to join the team.

As Senior Proposition Development Manager, you’ll manage all elements of the Wellbeing Proposition Development life cycle from discovery to launch. 

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. 

We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you’ll be doing: 

• Manage the development of customer, business, competitor and healthcare insight to develop class-leading healthcare propositions.
• Ensure that actionable insights drive concept development, and using customer-centric design techniques create propositions with robust financial business cases and clear target operating models.
• Develop new and in-life propositions and pathways for defined care categories across our Wellbeing portfolio and digital estate.
• Work with wider teams to create Digital first navigation and ‘access to care’ pathways that transform the user experience for our members.
• Monitor and review key customer metrics to create and deliver action plans that consistently improve the customer experience of our products and pathways.
• Work collaboratively with teams across the business to take Wellbeing propositions from concept to launch.
• Consistently develop and review customer, clinical, and business KPIs against plan to provide further feedback loops into new Proposition Development.  
• Manage processes to proactively mitigate risk with a business which is regulated from a financial service and a clinical perspective.
• Coach junior members of the team in terms of agile proposition best practise methodology.

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What we’re looking for:

• Experience of developing digital and non-digital propositions across insight to launch phases.
• Demonstrable experience of developing strong customer insight briefs and driving proposition concept design.
• Good understanding of the UK healthcare sector, in terms of both public and private provision, ideally with an understanding of the Wellbeing market.
• Good understanding of the financial appraisal methodologies with knowledge of proposition costing and pricing methodology.
• Strong understanding of the customer, business and clinical metrics required to manage digital pathways.
• Ability to proactively manage risk management frameworks to appraise and mitigate financial, non-financial and clinical risk.
• Great coaching skills with a strong curiosity for innovation in healthcare and best practice Proposition Development methodology.
• Strong project management skills with experience of go-to-market plans that deliver propositions on time and in control.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.

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