IndirizzoDESCRIZIONE
This role can be located in Milan, Luxembourg or Munich.
We are looking for a Senior Program Manager for a key customer trust feature available in Amazon stores worldwide. This feature makes it easy for shoppers to alert Amazon about issues on our product pages. This Senior Program Manager role involves working with multiple partner teams to coordinate operational readiness, owning recurring mechanisms with key LT of the partner teams and being the advocate for those teams in driving changes to our product.
Key job responsibilities
- Partnering with the Product team and with partner teams to understand policy and process gaps, and developing solutions to close them
- Be comfortable using data to analyze trends, predict and fix problems before they happen
- Using high-level judgment to own our most complex enforcement decisions
- Owning the relationship with key partner teams to ensure ops readiness
- Driving LT reviews and recurring mechanisms
A day in the life
- Reviewing overall operational readiness of the program
- Collaborating with policy, product and tech teams to implement needed changes
About the team
At Amazon we believe that customer trust is of paramount importance to anything we do. To continue building customer trust, the EU Trustworthy Shopping Experience team work with authorities, merchants, brands, vendors and customers to identify and prevent Selling Partner risk, as well as infringements of intellectual property (e.g. counterfeit, trademark, copyright) and other abuse in our product catalog.
We are open to hiring candidates to work out of one of the following locations:
Milan, MI, ITA
QUALIFICHE DI BASE
- Bachelor’s degree.
- 5+ years of professional experience in program management / ops management or Risk management
QUALIFICHE PREFERENZIALI
- Experience in e-commerce/online companies in fraud/risk control functions
- High level of integrity and discretion to handle confidential information
- Enthusiasm to provide superb customer service to the leadership team and other key stakeholders
- Demonstrated problem solving and analytical skills with a natural tendency to use data in decision-making and prioritization
- Willing to move quickly and decisively to resolve an incident
- Comfortable working across multiple tools and systems and large data sets
- Ability to bring clarity to ambiguous situation
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
