Sea Logistics Customer Care Manager

Are you thinking about advancing your career with one of the most successful logistics organizations worldwide? Here at Kuehne+Nagel, our Cleveland, OH branch is looking for a new Customer Care Manager to join our Sea Logistics team.

Your Role

Reporting to the Branch Manager you will have the overall responsibility for managing the of customer cargo in & out of the United States in accordance with organizational policy and procedure ensuring compliance with relevant local, country, and international laws and processes.

Your Responsibilities

• You will evaluate existing process, procedures and working environments to improve and advance the service level to the customer, profitability of the corporation, and wellbeing of fellow staff members.
• Maintain a continuous improvement process to increase efficiencies and improve performance to customers: Ensure personnel are trained, cross-training supported, technically competent and well informed of changes in customer service requirements and regulatory matters; Increase competency level of all ocean freight personnel to ensure quality, compliance, and outstanding service.
• You will provide training and education to team members and collaborate with other supervisors/managers.
• Responsible for financial performance of assigned cost centers. Providing Financial Sub Ledger report analysis: File Audit requirements include detailed explanation of late billing, losses, Gross Profit over 30% on each file – detail on each file base.
• Visit customers to improve communication, provide technical knowledge and consult client on transportation needs.
• You will be ensuring the department delivers customer peace of mind by providing them with excellent customer service.
• Assure proper information flow with sales on changes and/or problems with external customers, with specific focus on Sea logistics freight forwarding concerns.

Your Skills and Experiences

• 5 years’ experience in international freight forwarding, with thorough knowledge and understanding of Seafreight product / environment with focus on operations, administration, and accounting.
• 3 years’ experience in a Customer Service role leading a team of 6+ direct reports.
• You will have the ability to work from the office 5 days per week.
• You will have the ability to network and build relationships with both internal and external customers.
• Must be detail oriented, thorough, accuracy, and have the ability to efficiently solve problems through proven analytical and problem-solving skills.
  

Good Reasons to Join

There has never been a better time to work in logistics. Bring your skills to an industry that offers stability and international career growth. We offer a great compensation and medical/dental benefits package, employee discounts, tuition reimbursement, excellent training programs, and a fun, and interesting global work environment. #LI-MB1