Salesforce Crm Developer

The Armani Group is a leading company in the fashion and luxury sector, with more than 8,000 employees. Its three core brands – Giorgio Armani, Emporio Armani and A|X Armani Exchange – are active in all the world’s major countries, across many continents. With origins firmly rooted in Italy, but also with a cosmopolitan vision and culture, the company has grown since it was founded in 1975, expanding its offer from clothes and accessories to cosmetics, fragrances, eyewear, watches, jewellery, and furniture and furnishing accessories. Today, therefore, as well as being well known in the area of fashion, the Armani Group is also renowned in the sectors of interior design, food and beverage, and hotels and resorts.Giorgio Armani has created a style that has, with remarkable consistency, continued to explore countless variations and possibilities over the years. It expresses a precise vision down to the most minute detail: a way of being and presenting oneself, certainly incorporating clothing and accessories, but also including gestures, ways, behaviours and attitudes; a style that goes beyond the sum of its parts, and well beyond what one wears
Convinced that ethics and aesthetics must coincide, Giorgio Armani expresses fundamental and enduring values his clothes. He does so by creating timeless pieces that, enhanced by precious materials and artisanal craftwork, resist the whim of fleeting trends with their pure and essential design. 
 
 
Background
Within the company’s Digital Transformation and the Phygital Customer Relationship Journey that lead to an increasing attention and focus on customer centricity, the IT Department has undertaken an evolution path towards a Customer First Operating model, possibly evolving to a product based organisation in the mid-term. The IT department is on a path that aims at innovating all the solutions supporting the relationship with final customers throughout the entire journey adopting digital and sustainable solutions.
 
With the ultimate objective of building a “customer” and “value generation” obsessed highly skilled technical group of professionals, we are looking for a talented “Salesforce CRM Developer”. Salesforce Service Cloud will represent the core, but the scope won’t be limited to it, but to the entire Salesforce Environment.
 
 
Role Mission                                            
Reporting to the “CRM & Marketing Solution Manager” the CRM developer will be in charge of the implementation, evolution, monitoring and maintenance of the assigned applications (cloud based, API/Microservices integrated) in DevOps mode. He/she will be very attentive to application adoption KPIs as to identify any possible actions that may lead to the full success of the applications. The candidate will be part of the cross-functional team in charge of the realization of the end-to-end solutions related to the entire Customer Journey throughout all the touch points along with the business counterparts from Client Engagement, Digital Business departments and other IT teams such as Retail, Omni-channel, Data Strategy & Analytics, Enterprise Architecture.  
 
 
Key Accountabilities

• Support in successfully implementing, enhancing, supporting, maintaining the applications part of the Customer Relationship ecosystem
• Stay on top of Customer Relationship application trends and developments by continuously researching and scouting new possible solutions as to foster company’s revenue or enhancing the service to customers throughout all the touch points
• Gather, consolidate, elaborate business requirements and translate them into technical requirements 
• Ability to build custom apps and objects, Lightning components, formula fields, workflows, custom views, and other content of intermediate complexity
• Curate, monitor and measure the overall business adoption of the implemented solutions
• Configuration, development, testing of the application

Must have skills:

• Bachelor’s/Master’s degree in Engineering, Computer Science Engineering or related technical field.
• 3+ years working in a technological role on Salesforce Service Cloud
• Proven experience in development; Proficient in MYSQL, Apex, JavaScript, VisualForce, Lightning Components, Flows and other declarative tools
• Experience with Salesforce.com Web Services APIs - Force.com SOAP and REST-based Web Service APIs, the Bulk API, and the Metadata API a plus 
• Salesforce certifications are a plus
• Proven ability to work on site and remotely within an international team spread over multiple time zones
• Problem-solving aptitude
• Fluency in Italian and English is a must

 
Nice to have skills:

• Functional and technical knowledge of Salesforce Marketing Cloud; Data Cloud (CDP); Marketing Cloud Personalization Studio constitutes a plus
• Experience in retail & Fashion industry
• Experience with building and supporting Micro Services/APIs and the DevOps Model  
• Knowledge of web coding including HTML and CSS 
• Experience with Clientelling applications