Salesforce Administrator

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. 

We are looking for Salesforce professionals to join our growing application team. Currently we use Salesforce.com as the main application platform for over 800 field-based sales representatives, and around 140 global and local marketing executives. The Sales, Marketing and Customer Services application team covers the full software lifecycle from business requirements, through solutions design, development, and testing, and finally into everyday service and support.  

Why Cambridge? 

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding. 

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one. 

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for. 

What can you get from Cambridge? 

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.  

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.  

What makes you the ideal candidate in this role? 

This is an opportunity for you to be a part of our growing Salesforce team. We are a united, vibrant, and respectful global community of people, and we ensure that every individual is recognised, listened to, and cared for. And because our impact is amplified when our people are empowered, we give everyone the opportunity to develop in their own way. Whether you want a career that's linear, or want to follow your own path, we'll support you, and help give you the resources and training you'll need to be bold and take ownership of what you do.

Key responsibilities will include:

• Configure Salesforce platform to support critical business functions and meet project objectives, internal stakeholder requirements and company goals.
• Must be efficient in all Salesforce administration and configuration functions such as developing objects, record types, page layouts, user security management, profiles, roles, permissions, workflow rules, approvals, assignment rules, queues, licenses, capacity, and storage management.
• The team will develop reports, dashboards, and processes to continuously monitor data quality and data integrity.
• All team members share a responsibility of ensuring documentation of policies, procedures and work processes is complete, up to date and adhered to.
• Create and maintain product backlogs and user stories, discover customer and company needs, systems and operations requirements, customer rollout requirements, and usability.

The following will help you be an ideal candidate for this post: 

• At least 2 years of experience working in the Salesforce platform. Has experience in the administration and maintenance of Salesforce systems.
• Salesforce Certification (ADM201 and/or ADM211) is a strong plus.
• In-depth knowledge of Salesforce products and their functionalities.
• Must have Lightning experience.
• Proficient in the full Salesforce offerings such as Sales Cloud and Marketing Cloud.

If you're curious to learn (we are an education and research publishing organisation after all), and a perfect mix of self-starter and team player we invite you to pursue your potential with us. 

Please review the attached job description for further details on the role.