IndirizzoDescrizione del lavoro:
Founded in 1913 in Italy, the (COMPANY NAME) Group was built on a tradition of excellence and with a vision of innovation. Our Iconic Brands include (COMPANY NAME), Miu Miu, Church's, Car Shoe and Pasticceria Marchesi and we are currently operating in more than 45 Countries, embracing employees of more than 100 nationalities.
Joining our Company means working in a creative and international environment, with teams of people motivated by curiosity and the quest for excellence. The engine of our success is the importance and value that we place on the talent and passion of our people leading to their own professional growth.
JOB PURPOSE
To be the "ambassador" who conveys and promotes the Brand philosophy and Values to the final Clients, guiding them into the world of the Brand. As such, to be responsible to maximize the individual and team sales, providing an extraordinary and memorable luxury customer experience placing the Clients above all, discovering their needs and expectations, fostering meaningful relationships and developing their Brand loyalty.
RESPONSIBILITIES
* Develop a client-centric attitude, creating a welcoming environment and striving to meet Client's needs and requests, providing them with an excellence service
* Capture Customer data into the Company CRM with the purpose of connecting to the client, maintaining and developing the relationship to offer a personalized approach and develop future opportunities
* Work as a team player and partner with fellow colleagues, foster open and constructive communication to ensure a consistent exceptional experience and contribute to a positive working environment, embracing Diversity and inclusion values
* Welcome and serve the customer providing an excellent in-store experience at all times
* Maximize sales opportunities in order to achieve individual sales target and KPIs
* Prove Brand and product knowledge
* Deal effectively with customer complaints by liaising with the line manager when necessary
* Ensure and maintain the shop floor and visual display high standards, complying with Company operational guidelines and stock procedures
* Contribute to ensure a high level of security and be attentive to prevent product thefts
KNOWLEDGE AND SKILLS
Passion for selling
Experience in building a long-lasting relationship with clients
Being able to work in team as well as alone
Excellent communication and interpersonal skills
Self-motivation, result driven and problem solving
Passion and knowledge of shoes is a plus
Good spoken English expected
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