IndirizzoDescrizione del lavoro:
Purpose & Overall Relevance for the Organization:
To drive consistency in the delivery and implementation of Retail learning programs that enable a premium consumer experience, support operational excellence and helps (COMPANY NAME) meet or exceed our business and people objectives.
Key Responsibilities:
Service Culture
* Role-model service standards and salesfloor leadership skills
* Provide feedback on observed service behaviors of all team members
* Drive daily Team Huddles and Team Captain role on the salesfloor
* Champion consumer NPS and membership initiatives
* Conduct consumer NPS call-backs
* Drive product knowledge transfer to selling behaviors
* Support adoption of consumer facing tools.
Learning Operations
* Create monthly training calendar with store leadership and local Training team
* Plan and coordinate all learning activities for new and existing team members
* Go-to person in store for (COMPANY NAME) retail digital learning platforms
* Guide and support Store Leadership Team on creating and completing learning plans
* Organize and ensure availability of relevant training materials
* Support participant journey in expert and specialists certification programs
* Support learning needs related to campaign launches and events*
Learning Delivery
* Facilitate in-person and virtual training sessions
* Co-lead implementation of (COMPANY NAME) consumer Service Model (CEI) with Store Leadership
* Deliver service and selling skills training
* Deliver evergreen and seasonal product learning in relevant categories
* Deliver new employee Onboarding program
* Engage with the learners throughout their digital learning journey.
Learning Analytics
* Demonstrate impact of learning initiatives using (COMPANY NAME) learning analytics tools
* Identify Store learning results for recognition and/or action planning
* Update Store Leadership on learning progress and completion rates
* Analyze NPS reports and propose recognition or action planning on service
* Provide Feedback on Retail learning programs to local Training Team
Authorities:
* None
Key Relationships:
* Consumers
* Store Leadership and Team
* Local Retail District Leader, Local Retail Training Manager
* Europe Retail Training Academy, Europe Retail & Consumer Excellence Team
* Global Retail Training community.
Knowledge, Skills and Abilities:
* Strong written and verbal communication skills
* Strong communication skills including impactful presentation and facilitation skills
* Advanced numeracy and literacy
* Good MS Office Skills
* Solid business acumen and in-depth knowledge of Retail, Consumer and People KPIs
* Ability to multi-task
* Efficient and effective in time management
* Ability to develop strong and credible relationships with store team.
Requisite Education and Experience / Minimum Qualifications:
* Consumer facing experience
* 2 years' experience in the retail industry ideally in apparel/fashion/footwear or FMCG, with demonstrated exposure to developing others/training background.
(COMPANY NAME) retail commitment to successful candidate:
* Enrollment in Retail trainer capability program (Brandon Hall Gold Award winner) within 12 months of start date
* Line Manager support in this development journey with access to functional mentoring from a certified retail trainer within local market.
AT (COMPANY NAME) WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE'S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE: THIS IS HOW WE WIN WHILE PLAYING FAIR.
* COURAGE: Speak up when you see an opportunity; step up when you see a need..
* OWNERSHIP: Pick up the ball. Be proactive, take responsibility and follow-through.
* INNOVATION: Elevate to win. Be curious, test and learn new and better ways of doing things.
* TEAMPLAY: Win together. Work collaboratively and cultivate a shared mindset.
* INTEGRITY: Play by the rules. Hold yourself and others accountable to our company's standards.
* RESPECT: Value all players. Display empathy, be inclusive and show dignity to all.
(COMPANY NAME) celebrates diversity, supports inclusiveness and encourages individual expression in our workplace. We do not tolerate the harassment or discrimination toward any of our applicants or employees. We are an Equal Opportunity Employer.
Job Title: Retail Store Trainer
Brand: (COMPANY NAME)
Location: Rome
TEAM: Retail (Store)
State: RM
Country/Region: IT
Contract Type: Full time
Number: 508637
Date: Mar 11, 2024
