Resource Planner

Job Summary

The customer service operations team is responsible for executing resource planning and scheduling of the Customer Service Organisation (CSO), Field Service Operation field force for a defined Market Operations, execute resource planning and scheduling for a defined area including mandatory and solutions kits. Plan and schedule all types of fields activities, and mandatory plus solutions kits in a timely manner and with a high level of quality and stakeholder involvement. Ensuring the right competence are assigned to the right demand at the right time and at the right cost.
For strengthening our current team, we are now looking for a professional and experienced colleague to fulfil the role of a Resource Planner. Are you a person that likes to collaborate with others? Do you want to use your excellent communications skills and your ability to take initiative? Then this might be the right position for you!
In this role you will work in close cooperation with - network of Resource Planners, international EMEA Resource planning and Flex zone manager, service administrators, CSO Directors, Service delivery managers and Service account representatives, focus on cluster and employee satisfaction. You will report to the resource planning leader.
This is a permanent position located in Rubiera, Italy but you will work in a global arena. Initially, approximately 10% travelling is required (for training). Later, less travelling is required.

What you will do

As our new colleague you will:

• Execute resource planning and scheduling of the Field Force, MRKs (Mandatory rebuilding kits) and solution kits for a defined area with consistent application, full transparency for all involved stakeholders, and by using the approved processes and by using the approved processes.
• Together with Resource Planning Leader, participate in the analysis of short- and mid-term capacity constraints (over or under capacity), and coordinate capacity adjustment actions through own regional resources.
• Drive operational planning, forecasting, and effective implementation of mandatory & solutions kits, defined by D&T (Development & Technology) and Issue Resolution for the market areas.
• Participate in deploying visual management and KPIs for planning & scheduling.
• Collaborate with NGSO OFSP (Next generation service operation for order fulfillment service product) team Installed Based equipment master data updates accordingly with mandatory & solutions kits deployment to enable automated extension / batch updates of master data.
• Participate in the share & learn, continuous improvement activities and implementation of best practices related to planning and scheduling. Avoid sub-optimization. 

We believe you have

• Minimum 3 years of work experience within Technical Service or relevant planning or customer service positions.
• University Bachelor in technical/ business disciplines or equivalent.
• IT literate, MS Office knowledge with SAP R3 as advantage.
• Good level of analytical problem-solving methodology, and good understanding of service business, service products and customers’ needs.
• Self-driven, decisive, highly motivated, independent personality.
• Excellent negotiation skills to motivate and influence people at all levels.
• Good communications skills and team player attitude.
• Capability of working on own initiative.
• Logical, methodical thinking, ability to follow standard processes.
• Skills to lead a project or a part of a project.
• Proactivity, commitment to troubleshooting system problems.
• Ability to cope with high workload effective.
• Fluent English is mandatory. 

You have a good understanding and experience of service business and are truly customer oriented. Furthermore, you have good knowledge about Tetra Pak filling and distribution equipment, demonstrated leadership abilities, achievement oriented and you are an excellent team player.