Quality And Integration Expert

AXA :

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working for 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of respect, for each other, for our customers and the communities around us. 

Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can !

AXA GROUP OPERATIONS :

AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation. 
We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.
We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

At AXA Group Operations, we want to be recognized in three fields of action:

• State-of-the-art Data Technology to drive customer experience
• State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
• High-Performing Global Team for stronger partnerships with AXA entities 

ENVIRONMENT :

You will be part of a global team which is responsible to operate AXAs main IT platforms (e.g. internal and public cloud, Mainframe) in close collaboration with product teams as well as internal and external suppliers. Our main mission is to ensure operational excellence in order to provide an industry-leading quality of service to our end users.

Your contribution will be key and your scope will be to develop, optimize and integrate efficient processes and workflows to continuously improve overall operational efficiency and to support the day-to-day operations of our most important IT platforms and multi-cloud environments.
The division 

THE DIVISION : 

Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities. Its missions can be summarized in four main activities: global product delivery, global product portfolio management, day-to-day operations management, and entities proximity management.

THE DEPARTMENT

You will join the Global Service Center department, within Group Technology Operations (GTO) division. 
Our department manages day-to-day IT service delivery for AXA on a global scale, in partnership with Group Operations (GO) Global Products Departments, AXA Entities and our external suppliers, in accordance with GO IT Operations Framework, contract requirements, SLAs (Service Level Agreement) and OLAs (Operational Level Agreements). 

YOUR MISSIONS : 

As a Quality & Integration Manager, your main missions will be : 

• Collaborate with cross-functional teams and external providers to standardize processes and ensure alignment with industry best practices and compliance standards
• Analyze existing processes and anomalies, identify areas for improvement and lead quality improvement initiatives, employing methodologies such as Lean, Six Sigma, BPM, Business agility, or other process improvement frameworks
• Monitor and measure the effectiveness of implemented processes, gathering and analyzing data to identify areas for further enhancement
• Identify and mitigate risks associated with existing processes, proposing and implementing solutions to improve risk management
• Create and maintain documentation for processes, ensuring accuracy and accessibility for relevant stakeholders
• Collaborate with IT leadership and product management to develop strategies for implementing new technologies, monitors and systems to streamline operations and drive operational excellence
• Identify and define test scenarios to ensure developments meet operational expectations
• Provide training and support to staff regarding process changes and updates, ensuring effective implementation and understanding
• Serve as a liaison between different departments and external providers, facilitating communication and ensuring a cohesive approach to process improvement
• Work closely with product teams and other stake holders across end to end processes to ensure gaps are mitigated and overall improvements are executed to ensure data accuracy and platform integrity
• Support the integration and onboarding of new products into our operational framework.
   

We are looking for someone with the following experience and skills: 

• Proven experience (5 years) in process management or a similar role within an IT organization
• In-depth knowledge of ITIL, IT operations, project management methodologies, and process improvement techniques.
• Applied Lean and Agile methodologies to enhance operational efficiency.
• Capacity for creativity and innovation.
• Strong analytical skills with the ability to assess complex situations, identify problems, and propose effective solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse teams and departments.
• Proficiency in project management tools, process mapping software, and other relevant IT applications.
• A strategic thinker with the ability to envision long-term process optimization goals.
• SAFe, Scrum and Cloud certifications are a plus.

This is a challenging yet rewarding opportunity for an experienced Process Manager to make a significant impact within our organization and drive operational excellence. If you're passionate about process improvement and eager to contribute to a dynamic and innovative IT environment, we encourage you to apply ! 

As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we’ve created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we’re nurturing a culture of
respect, for each other, for our customers and the communities around us. Join AXA and you’ll feel like you belong, are included and can thrive. You’ll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.