Proposition Manager - Wellbeing & Service Design

It’s an exciting time to join the Marketing & Communications team here at AXA, with significant investment planned in all UK&I businesses to transform, deliver new digital services to our customers and streamline and automate our business processes. To contribute to the development of new initiatives in the AXA Health Wellbeing proposition portfolio, we’re looking for a talented individual to join the team.

As Proposition Manager – Wellbeing & Service Design, you’ll manage the development of new and existing initiatives in the proposition portfolio, including the Service Design and blueprint creation of new digital care pathways.

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least 40% of your week away from home, either at one of our office locations, visiting clients or attending industry events. 

We’re also happy to consider flexible working arrangements, such as part-time or condensed hours, which you can discuss with Talent Acquisition.

What you’ll be doing: 

• Work with the Insight team to develop new customer, business and competitor insights to develop class-leading propositions and customer journeys.
• Ensure customer insights flow into concept development and employ customer-centric design techniques to create compelling value concepts.
• Develop end-to-end Service Designs and blueprints, creating digital first but not digital only journeys that are loved by our members.
• Work with the Senior and Lead Proposition managers to procure and onboard third party services.
• Work collaboratively with teams across the business that support the delivery of digital Wellbeing propositions.
• Consistently develop and review Customer, clinical, and business KPIs against plan to consistently provide feedback loops into new proposition development.  
• Manage frameworks for identifying and mitigating risk, considering all categories including Conduct, Operational and Business risk.
• Progress new operating models and proposition development through the business governance processes. 

Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we’re able to effectively manage interest. Therefore, if you’re interested in joining us at AXA, please don’t hesitate to apply.

What we’re looking for:

• Experience of developing digital and non-digital products from insight to launch phase, within a regulated environment.
• Demonstratable experience of developing customer insight briefs to drive proposition concept design.
• Experience in leading Service Design within a Wellbeing and Healthcare setting, mapping end-to-end operational processes and customer journeys to support new propositions and pathways.
• Experience of working with operations and digital development teams to develop customer propositions, both internally and with third party partners.
• Good understanding of the customer, business and clinical metrics required to appraise Wellbeing propositions and pathways.
• Strong project management skills, ideally with hands-on experience of launching propositions, on time and in control.
• Understanding of risk management frameworks to manage financial, non-financial and clinical risk.
• Understanding of the basic concepts associated with P&L and pricing and good appreciation of the commercial dynamics with the Healthcare sector.

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

This position has been defined as an Insurance Distribution Directive (IDD) role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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At AXA Health, we help our members be the best version of themselves by providing access to health and wellbeing support for mind and body. We’re transforming our business by developing easy, efficient, digital experiences for our customers. We’re a collective of specialists passionate about helping our members flourish, whether that’s individuals and families, small businesses or huge corporates.

At AXA UK, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• Competitive annual salary dependent on experience
• Annual company & performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• 25 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
• AXA employee discounts
• Gym benefits

To apply, click on the ‘apply for this job’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long term health condition or disability and require reasonable adjustments during the application or interview process, we’re proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to adi.stapletonberry@axa-uk.co.uk.

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