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Job Title:Practice Lead Experience
Job Description:
A BIT ABOUT US
Dentsu Creative is dentsu's sole global creative network that transforms brands and businesses through the power of Horizontal Creativity. 2022's Cannes Lions Agency of the Year, it is made for integration with Dentsu's Media and Merkle networks through Horizontal Creativity. 9,000 creatives across the globe are connected to dentsu's Media and CX experts to deliver ideas that Create Culture, Shape Society, and Invent the Future.
PRACTICE LEAD, EXPERIENCE
DC is seeking a Practice Lead, Experience who will be tasked with driving the strategic development, growth and scale of our Italy based Experience Practice and supporting EMEA initiatives and client opportunities across the Dentsu Network.
The Practice Lead, Experience is a leadership role that will be assigned to develop a cohesive growth strategy for the Italy (inclusive of growth & innovation, positioning & identity, products & platforms and emerging realities & technology) critically; they will work to ensure that the work and output of our experience practice delivers reputation driving work for the agency.
In the first 90 days, you will be tasked to set an agenda for growth and lead projects that will set the foundation for how Experience operates within Italy, helping to unite the capability across its offices.
RESPONSIBILITIES
* Building and developing the team that can deliver reputation enhancing work.
* Collaborating with leadership to establish Experience goals in line with collective OKRs.
* Managing the effectiveness of the Experience teams across the Italy towards shared outcomes.
* Developing Experiences that are aligned with the industry and in touch with culture.
* Growing the size and engagement of Experience throughout the Italy - responsible for new business and leading successful pitches against our competitors.
* Supporting wider EMEA initiatives and being a champion for Experience across the Denstu
* Represent DC experience within the wider creative community (Keeping the pulse of, and getting ahead of, community topics, trends, issues, and opportunities e.g. Web 3, VR/AR/AI).
* Coordinating effectively and efficiently with other studios in EMEA and Globally.
WHAT YOU WILL BRING
* Demonstrated success in driving customer-centric strategies and initiatives, resulting in improved customer satisfaction and business outcomes.
* Entrepreneurialism. You understand that to win, we have to break the rules.
* Smart tenacity. You understand how to put hooks in the product to make revenue growth happen.
* Design sensibility. You understand how to grow a brand through understanding product and design.
* Effective decision-making. This space is moving fast; your decision-making has to be a step ahead.
* Excellent leadership and interpersonal skills, with the ability to influence and inspire cross-functional teams.
* Exceptional communication skills, both written and verbal, with the ability to effectively present complex ideas to diverse audiences.
* Deep understanding of user-centered design principles and methodologies.
* Familiarity with customer experience technologies, platforms, and tools.
* Proven ability to manage multiple projects and priorities in a fast-paced, dynamic environment.
* Passion for innovation, creativity, and continuous improvement in the customer experience domain.
WORKING WITH US
Joining Dentsu Creative, you will be part of a creative network, delivering ideas at the intersection of brand, culture, and commerce. In an age when brands are built and grown in altogether new ways we espouse humility alongside practical flexible problem solving.
On your journey you will partner with inspiring people across the world and become part of a truly inclusive culture where everyone is given the opportunity to thrive and create the best work of their careers; always learning and always listening to shape ideas, create culture and change behavior. By bringing together the capabilities, experience and relationships of our collective experts, the opportunities for personal growth and development are endless.
INCLUSION AND DIVERSITY
We're proud to be different and that starts with our people. We believe in equal opportunities for everyone. We won't define people by their race, gender, sexual-orientation, age or disability. Individuality is what makes us great, we want everyone to bring their full self to work and create something amazing. That's what we care about. So, whether you're joining us, or looking to move to a different part of the business, we work hard to make sure we create equal opportunities for everyone.
We are happy to discuss flexible and agile approaches to working for all our roles - we can't promise we will be able to offer you everything you want or need but we do promise to discuss it with you openly and honestly. If you have any reasonable adjustment needs arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our recruitment teams.
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Location:Milan
Brand:Dentsu Creative
Time Type:Full time
Contract Type:Permanent
