ORDER ADMINISTRATOR
The Role
Analyse OE Customer demand. Load Firm and Forecast demand into ERP system by ensuring an accurate portfolio. Calculate & record impacts (risks & opportunities). Analyse Customer Purchase Orders (T&C analysis). Support Demand Review. Deal with internal & external Customer taking care of OTD & Arrears Company’ goal.
Create Return Material Authorization (RMA) & Outbound delivery relevant to Customer Return Material (CRM) by respecting Import/Export regulation.
Position responsibilities
-Load Demand into ERP
-Customers Care
-Sales Orders Management in compliance with Contractual T&C and with Import / Export regulations
-Acknowledgement of Orders in synergy with Program Manager/Contract’ Team
-Demand Management: Order book analysis, Unconsumed forecast analysis
-Demand Review support
-Demand KPI (Stability & Accuracy)
-Customer Return Material Management (Return Material Authorization, Outbound)
-Entry Declaration for military return material from European Community (Dichiarazione di Ingresso) in synergy with Global Trade
-Customer Portal Management
-Customer’ weekly call
-Vehicle Production Schedule (VPS) comparison
-CORE activities
-OTD weekly call
-Risk & Opportunities analysis in synergy with Sales & Forecasting Team / Planning
Requirements
-Economics / Language Degree or relevatn Job - Experience
-English language knowledge
-APICS knowledge
-T&C knowledge (how to read & understand a Purchase Order)
-Customer satisfaction
-SAP/APO knowledge
-Understanding of Finance, continuous improvement, problem solving
-Import/Export knowledge
-Manage time to meet deadlines & accomplish tasks
-Ability to monitor progress and make changes if necessary
-Flexibility
-Team working
-CORE processes
-Excel knowledge
You will be hired with a fixed-term contract