Operatori / Operatrici Call Center Assistenza Clienti

Job summary
ETJCA S.p.A. is hiring Call Center Assistance Operators for a leading telecommunications company in Rome Galati.High school diploma required.Fluency in Italian, problem-solving skills, and customer orientation are essential.
Job seniority: entry level
Responsibilities
• Handle customer inquiries and provide assistance.• Resolve customer issues and complaints.• Maintain customer records and update databases.• Follow company policies and procedures for quality assurance.• Collaborate with team members to achieve targets.
Requirements
• High school diploma.• Excellent knowledge of Italian.• Strong problem-solving skills.• Customer-oriented mindset.• Ability to handle stress.• Proficient in PC usage.• Familiarity with chat/SMS communication tools.• Availability for initial training.• Willingness to work on a temporary contract or apprenticeship after training.
Key Skills Needed
• Excellent communication skills• Problem-solving abilities• Customer service orientation• Stress management• PC literacy