Operations Support Agent  

Position Summary:What you will be doing:• Ensuring that customers' urgent packages get to the right place, on time• Answering incoming calls from customers in relation to shipment collection requests and delivery inquiries• Checking and investigating failed shipments deliveries or collections when needed; prioritising and reallocating any failed deliveries for the next day delivery• Entering data into our in-house tracking system• Running clear and effective communication and collaboration with the team, your manager, and other operations stations• Adhering to FedEx processes, procedures and controls...