IndirizzoDescrizione del lavoro:
The role…
At Soho House, the Lead Host/Hostess is responsible for welcoming, directing or signing in all members and guests to the property. You will wear many hats and oversee the diverse portfolio of your local properties; reception desk and handle basic computer duties, host in the Restaurant and Rooftop, as well as performing Guest List responsibilities.
A successful and experienced Lead Host/Hostess, may also be responsible for training other members of the reception team and may be responsible for Maitre'd duties. We hope that you're a people person with excellent professional phone etiquette and a flair for making members and guests feel welcome!
Main Duties
* Ensure every member is welcomed by name (if local) and guest is welcomed with open arms and in a hospitable manner
* Answer high-volume phone lines and calls for restaurant, roof and cinema reservations, general inquiries, and deliveries, messages for members and from employees; among other inquiries
* Well-versed on standard Q&A regarding menus, hours of operation and amenity availability/pricing
* Maintain a clean, sanitary and safe work environment, reception area, desk and coat check closet
* Perform Guest List duties on the floor level, club and/or Rooftop (if applicable)
* Support, redirect and problem solve in real-time to ensure any guest related concerns are addressed and action items have been set
* Assist guests by checking/ retrieving their coats and/or items they left with the bell person
* Build relationships with members and guests and communicate and red flags and positive feedback to management to assess
* Influence a fun and positive atmosphere by being approachable and professional
Required Skills/Qualifications
* Must have experience answering high-volume phone lines and answering inquiries professionally, timely and to the best of your abilities.
* OpenTable, Salesforce and Opera experience is a plus not a must
* Problem solving skills and bring conflict resolution to any anticipated or current matter
* Detail oriented, articulate and ability to multi-task in a high-volume and demanding work environment
* Strong communication skills and ability to understand and follow written and verbal instructions
* Flexible schedule and ability to work nights, weekends and holiday's (as needed)
