Indirizzo
Forma di lavoro
🔊 Calling all innovators, disruptors, and dreamers! 📢
⚙️ Join L’Oréal, the world's #1 beauty company present in over 150 markets. For over 100 years, we’ve been transforming, fueled by data, tech, innovation, and science. Together, we solve complex challenges at scale, while staying true to our commitments to society and the planet.
This could be the beginning of an unbelievable journey. Career possibilities are endless – and YOU are in the driving seat.
What’s in it for you?
At L’Oréal our pioneeristic and agile spirit keeps us interconnected with all métiers, all the time. Forget silos: L’Oréal allows you to be part of an immersive eco-system designed to develop expertise and accelerate your growth.
🦾 Ready to disrupt the future of beauty? At L’Oréal you’ll be asked to go beyond the ordinary and challenge the status quo. What do we expect from you? Be innovative, bring unexpected ideas, push the boundaries and contribute to solving complex challenges!
Mission:
The resource will be part of the Supply Chain team of the Dermatological Beauty Division (LDB) and will have the objective of creating a close relationship with B2B customers, ensuring better service, increasing information sharing, optimizing stock in trade, and overall logistics costs. This will be achieved through collaborative projects with customers and support to the business, focusing on simplifying and optimizing cross-functional processes with the Sales, Physical Distribution, and corporate Customer Care and Credit teams.
The role is strategic and allows for a complex relationship with a multitude of local and international stakeholders.
Key Activities and Responsibilities:
- Coordinate the Supply Chain relationship with key retailers, defining collaborative partnership roadmaps.
- Monitor Supply Chain performance (Stock in Trade, ISA, OLA, Service Rate, Customer Forecasts, Cost to Serve...) and proactively propose actions, both internally and with customers, to improve them, thus increasing Customer Satisfaction and service level.
- Participate in local and/or international "tribes" to share best practices on multi-divisional and/or multinational customers.
- Coordinate and participate in projects (local and international) and initiatives aimed at improving Customer Satisfaction and Cost to Serve, simplifying processes, and optimizing logistics KPIs.
- Identify, develop, and communicate new services aimed at improving the Customer Experience.
- Ensure proactive communication with customers and internal stakeholders (Sales, Physical Distribution, corporate Customer Care, and Credit).
Requirements and Skills:
- Experience in Operations (preferably Customer Care) and/or Business.
- Customer-oriented
- University education.
- Excellent knowledge of the English language.
- Strong motivation to achieve business objectives.
- Strong analytical and organizational skills.
- Interpersonal skills and negotiation abilities.
- Excellent knowledge of Microsoft Office tools (especially Excel), nice to have: SAP and Power BI.
