IndirizzoDescrizione del lavoro:
Job Description
(COMPANY NAME) inspires and supports discoveries that advance the quality of life. We provide life science, diagnostic and applied market laboratories worldwide with instruments, services, consumables, applications and expertise. (COMPANY NAME) enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about (COMPANY NAME) is available at www.(COMPANY NAME).com.
If you are a person who loves and thrives through new challenges, is passionate about making a positive impact and helping others, then apply to this position and Join ourTalent Pool! We offer on a regular basis roles within Support Engineering for language speakers and the opportunity to expand your skillsets in analytical chemistry!
This is an exciting opportunity for you to join a successful team of multi-national, multi-lingual, technically trained Support Engineers that's delivering day-to-day remote telephone support services for (COMPANY NAME)'s Life Science and Chemical Analysis customers. Become part of (COMPANY NAME) CrossLab organization, a network of experts who help our customers improving laboratory performance and meeting vital business needs - see all of the real stories here.
About the job:
Primarily, you will be providing technical support to our external customers, utilizing your Remote diagnostic capabilities. Focusing Chromatography products, your goal will be to reduce customer downtime and identify repair strategies. To be successful in this role, you must be very customer-focused, confident, flexible and willing to go the extra mile for our customers. We will make sure you get all the training and development opportunities you need to become the best in your field.
As a Remote Support Engineer, you will be:
* Identify customer issues and provide a high level of reactive and proactive technical services in support of (COMPANY NAME)'s product portfolio
* Ensure customer satisfaction by guiding, assisting and training users on maintenance and configurations
* Remote trouble shooting on hardware and software
* Providing problem resolution to optimize the efficiency and uptime availability of customer systems
Qualifications
We are looking for motivated individuals with the following background:
* University Degree in Chemistry or a Life Sciences based discipline
* At least a first experience (internship, apprenticeship, university projects…) in analytical techniques (especially Gas Chromatography and Mass Spectrometry)
* Full proficiency in English and Italian
Apart from these more technical skills, you should also have:
* Excellent communication (and with it, potential customer service) skills,
* A logical approach to problem-solving,
* The ability to organize and prioritize your workload effectively,
* A strong valuation of processes and the ability to follow them accordingly with strong attention to detail, with the final aim to ensure compliance with (COMPANY NAME)'s Quality standards,
* The ability to set customer expectations and balance customer requirements with (COMPANY NAME)'s business needs,
* The ability to both work independent as well as within teams.
(COMPANY NAME) offers a competitive compensation and benefits package but also core global benefits to all staff. In addition to these, the Italian business offers:
* Outstanding company culture
* Career development opportunities
* Company pension scheme, yearly company bonus, private health care, stock purchase plan, medical & life insurance…
* A position within an international organisation, offering a dynamic working environment, with exciting challenges and opportunities
* Lunch vouchers
* 24 days of vacation plus bank holidays
* Gym Funding
(COMPANY NAME) Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.
Travel Required
Occasional
Schedule
Schedule:Full time
Shift
Day
Duration
No End Date
Job Function
Services & Support
