IndirizzoDescrizione del lavoro:
Company:
Marsh
Description:
We are seeking a IT Specialist Product Support in any of the following Canadian offices: Toronoto, Vancouver, or Winnipeg.
What can you expect?
* In this role, you will be an integral part of the Application Management Services (AMS) Global Application Support Team, responsible for providing support and resolution for both internal and client-facing applications within the Mercer Global Investments portfolio.
* You will collaborate across international teams with an emphasis of working closely with colleagues within the North American region.
* You will work on various applications that span different technologies, enabling incident resolution, service requests, change implementation, problem management and working as part of a team to resolve major incidents.
What is in it for you?
* A company with a strong Brand and strong results to match.
* A competitive compensation package, full benefits package starting on day one including medical, dental, vision, STI, LTI, life insurance and a generous employer matched pension plan. We also allow staff the ability to participate in our employee stock purchase plan.
* Generous time off allowances including vacation days, floating holidays and personal days. We also allow colleagues the ability to get a jump start on their long weekends with early close days.
* Access to our employee resource groups which provides career growth and mentoring opportunities with counterparts in industry groups and client organizations. You can be assured that there is always an opportunity to learn and grow with Marsh.
* Hybrid positions which provides the opportunity to work from both in the office and your home.
We will count on you to:
* Provide responsive Application Support to our colleagues and clients, managing their expectations through clear communication
* Troubleshoot application incidents, collaborating with other teams as required to resolve issues within Service Level Agreements (SLA).
* Handle Application service requests for our colleagues and clients, to sometimes strict deadlines
* Participate and collaborate on change implementation, working alongside other teams to deliver application upgrades/fixes.
* Make decisions and take accountability for Application related processes
* Translate technical information into an understandable and consumable language for non-technical audiences.
* Communicate with professionalism, confidence and clarity
* Be pro-active in identifying and mitigating risk to technology and our business
* Work independently with minimal supervision
What you need to have:
* 2+ years of experience in an IT Support Service role OR Operational type role where managing priorities and strong communication were integral
* A logical approach with good analytical capability to troubleshoot issues
* Ability to collaborate effectively with diverse international teams
* Willingness to work outside regular hours, including weekends, with prior agreement.
* Ability to manage priorities and your own work load effectively
* Be a strong communicator, both verbal and written English.
What makes you stand out?
* 2+ years of experience in an IT Application Support role with exposure to applications across diverse platforms and technologies
* ITIL Certification
* Experience working in a global enterprise environment.
* Degree in IT related field or graduation/certifications from a credited Technology Program.
* Ability to adapt to change and a willingness to question the status quo to improve the work environment.
Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: (COMPANY NAME)), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.
In accordance with applicable legislation, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual's particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need please contact TANA@(COMPANY NAME).com.
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one "anchor day" per week on which their full team will be together in person. office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
The applicable base salary range for this role is $73,700 to $130,200.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs
