Indirizzo Your Role
You will report into the Service Sales Manager and be responsible for the Internal & External Service sales activities for Leybold Italy's assigned territory.
Maximise the sales and profitability of the parts and service business across the territory by promoting pro-active plans new and existing customers, in accordance with agreed business plans whilst working closely with the rest of the sales team to maximise opportunities and climb the service ladder.
- Prepare and adapt sales documentation such as create new customer profiles, updating customer databases
- Responsible for phone sales of call-in and walk-in customers, and deferring leads to outside sales people, as appropriate.
- Make outbound sales calls to existing and lost customers and prospects.
- Support the rest of the sales team by identifying opportunities to up-sell and maximise our customer share.
- Maintain strong working relationship and communication between customers and internal stakeholder.
- Develop and maintain good customer relationships and ensure an excellent standard of after sales service is provided.
- Provide effective sales data, including quotation leadtime and order ratio’s (including lost order reports).
- Effectively update and maintain the CRM system in order to maintain a 360 view of our customers.
- Attend training as required to develop relevant knowledge and skills.
- Adhere to health and safety policy.
- Undertake ad-hoc project work (campaigns, other marketing initiatives) as required.
- Work to increase customer satisfaction (NPS) and make sure detractors are followed up in a timely manner
- Cross-sell customers to appropriate services.
To succeed, you will need
Degree in Sales or Marketing.
2 -3 years experience preferably in a Service or Industrial environment
Knowledge Areas:
Handling customer objections in a professional, proactive way
Being confident in selling through the phone
Experience in managing time and schedules
Experience in vacuum technology is a plus, but not a must
Working in an industrial environment, ideally with customer care or technical support background
Critical Skills:
Keep commitment to the customer
Show a proactive selling attitude, reaching out for opportunities
Communicate effectively
Cope with pressure and setback, maintain positive working attitude
Build up relationships and network with internal and external stakeholders
Work with Atlas Copco „The Way“Proactive mindset and openness
Other requirements:
Excellent verbal and written Italian and B2 English minimum willing to improve
Proficient in Microsoft Office, including Word and Excel. SAP knowledge is a plus.
In return, we offer you
Start your career within the global market leader in vacuum
We have a friendly, family-like atmosphere – and that is not just a claim on the wall, it’s a true fact
Realize your Passion for state-of-the-art service products and a proactive sales approach
You can be creative and promote your own ideas
Explore challenging projects and develop your selling skills
You can grow with us: we always look to develop internal candidates before checking the market and have training and development programs
Access to a wide-reaching internal job market
Collaborate with teams across Europe
City
Cologno Monzese
Leybold employs people on four continents. Many of them have a scientific or technical focus. Their knowledge, creativity and experience are essential for our success. The demands of the high-tech industry and the cultural diversity in our globally active company also contributes to an attractive and stimulating working environment at Leybold. Technical knowledge is important to us, as are personal soft skills and the willingness to work in international project teams. Leybold is part of the Vacuum Technique Business area of the Atlas Copco Group. The Group's sustainable approach also determines our visions and values. A wide range of training and further education programs are available, to enhance technical know-how and systematically expand skills. Because only great ideas accelerate innovation.
