IndirizzoWhatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that’s open, supportive, and empowering. Because we know that’s the real secret to success – and the best way for us to keep building a better world for both our customers and the talented people who put them first.
Your work environment:
The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.
You will join AXA Emerging Customers (AXA EC), the Group’s global Inclusive Insurance business unit, currently protecting circa 14 million low-to-middle income customers across Asia, Africa and Latin America, and more recently Europe.
In 2016, AXA launched AXA EC, a dedicated inclusive business unit aiming to scale Inclusive Insurance solutions for the emerging middle class across Asia, Africa and Latin America with AXA entities. The specific protection needs of this new client segment has led us to reinvent insurance by simplifying products (focused on health, protection and property), building technology partnerships, and tying up with innovative distribution channel partnerships to better serve our clients. At end-2023, this initiative protected circa 14M million clients, contributing to financial inclusion and sustainable development through a business approach.
Since 2022, AXA has started to expand the remit of its Inclusive Insurance activities beyond emerging markets to also encompass the socio-economic difficulties encountered by lower middle-class customers in mature European markets. In these countries, mandatory insurance such as motor and home insurance can represent up to 25% of these customers’ constrained expenses, leading to un(der)-insurance. Societal shifts such as the development of independent work, part-time work, weakening of social security systems is also challenging traditional safety nets, leading to new protection gaps.
AXA Emerging Customers is AXA’s global team of subject matter experts whose aim is to deploy, in partnership with local AXA entities, Inclusive Insurance programs. It is the voice of Inclusive Insurance and drives the social business contribution of the Group. In light of AXA’s new strategic cycle, there will be a strong need to further reinforce AXA Emerging Customers’ impact measurement framework, expand the financial performance management process to mature markets, support strategic definitions in new markets, as well as continue to build Inclusive Insurance delivery capabilities at the entity level.
This position offers a unique opportunity to join the inclusive business unit of one of the leading global financial service players, ensuring emerging customers around the world gain access to protection for their families, businesses and communities.
The role itself:
Within the Strategy, Performance Management & Customer Engagement team at AXA EC, this role will be focused on contributing to the Group’s Inclusive Insurance strategy, social performance & impact, and delivery of Inclusive Insurance programs in key geographies (Emerging and European markets).
Key figures on AXA EC end 2023:
- Circa 14 million customers covered in 15 markets
- Business across AXA’s strategic business Lines: Protection, Health, Property and Assistance
- B2B2C and agent partnership distribution with financial service providers, digital platforms, corporate and public partners
Key KPIs / figures of this specific role:
- Completion of strategic studies on Inclusive Insurance, distribution channels and partnerships for the consideration of executive decision makers
- For relevant markets, achievement of GWP and no. of customer targets
- Support delivery of the Social and Financial Performance Management processes
- Impact: co-drive the definition of an impact measurement methodology that has yet to be standardized in the industry; completion of 3 impact studies per year in coordination with local teams
Your responsibilities will include:
- Assist the conduction of projects, portfolio and strategic studies on Inclusive Insurance and inclusive business
- Lead, support, and/or coordinate the preparation of executive strategic studies on Inclusive Insurance, distribution channels and partnerships for low- and middle-income customers in Emerging and European markets
- Lead, support, and/or coordinate the preparation of internal and external presentations and documents for governance and business development of Inclusive Insurance products, liaising with relevant team members and other stakeholders within the company
- Supporting Inclusive Insurance commercial development and implementation locally
- The entity relationship manager (ERM) role acts as the point of contact within the AXA EC team for each AXA entity. The ERM co-defines and co-drives the strategy and day-to-day collaboration with the local in-country AXA team, bringing in other AXA EC team members based on project needs in order to enable the entities to reach their targets
- Working closely with ERMs as well as entity teams, this position will support the strategy and business development of Inclusive Insurance products and services offered in Emerging and European markets
- Scouting distribution partnerships to take the new offers to market in alignment with the local strategy
- Preparing partner meetings, pitch documents, commercial follow-ups, and internal approvals
- Liaising with other experts within the AXA EC team and local teams in entities to support local implementation of Inclusive Insurance schemes
- Reinforcing and growing AXA’s Impact Measurement Framework
- Support the review of AXA Emerging Customers’ impact measurement approach, in collaboration with relevant departments (e.g., Group Sustainability)
- Support local entities in impact assessment opportunities
- Ensure the successful completion of annual impact assessments
- Contribute to the communications strategy of the business with relevant content that supports and enhances AXA EC’s visibility and narrative
- Support senior team members in the preparation of industry events with relevant content related to impact measurement and social indicators
- Supporting AXA EC’s Performance Management process
- Support the portfolio analysis of Inclusive Insurance products across markets, products & distribution channels to feed into strategic analyses & decision making
- Support entities’ outreach, data analysis and preparation of the quarterly performance management report and CEO calls (as needed)
- Support the preparation of annual and multi-year strategic planning processes with entities, incl. the definition of priorities for products and distribution channels (as needed)
Your Profile
Expertise, skills we are looking for:
- Fluent in English. Another language spoken in any of our priority markets is a plus, French in particular
- 4-7 years’ experience working in the financial services space, inclusive & social business and/or consulting, preferably in the areas of strategy, distribution (incl. digital), partnerships or innovation
- Genuine interest in Inclusive Insurance / financial inclusion / social impact topics
- Experience handling reporting processes including data consolidation, process documentation, results analysis
- Strong skills in Power Point and Excel
- Experience in one or several of AXA EC’s emerging markets footprint
- Experience in social impact measurement, development project monitoring and evaluation framework is a plus
Personal skills and attributes:
- Strategic thinker, resilient, initiative-taker
- Attention to detail and quality assurance
- Strong communications skills; comfortable with being visible/exposed; able to present complex ideas clearly & concisely, as well as persuade and obtain the buy-in of a diverse & multicultural audience
- Team player, who can break the silos with tact and diplomacy and is able to ask for help and share knowledge. Strong capacity to motivate teams, take initiatives and solve conflicts
- Ability to unite and build consensus in distant, multi-cultural and multi-language environments
- Taste for multi-cultural environments, diversity and ability to travel when needed
About AXA
Why AXA ? Every day, we work together for human progress by protecting what matters. A mission that puts a smile on your face and makes you want to get up in the morning !
One of the world's leading insurers in the protection of property, people and assets, AXA is 145,000 employees and contributors who are committed to our customers on a daily basis, 51 countries in which we distribute our products and services and more than 90 million customers who place their trust in us worldwide. As a responsible corporate citizen, AXA is committed to social and environmental causes on a daily basis. We are committed to an inclusive policy that recognizes and values individual differences. Do these ambitions speak to you ? Then come and change the world with us !
About the Entity
The headquarters of the AXA Group is based in Paris - La Défense (Majunga Tower) and brings together the Group's corporate activities. It is distinguished by its strong international culture.
What We Offer
You will join:
- A responsible company, towards people, including its employees and customers, and towards the planet
- A company with strong values
- A company promoting internal mobility and the training of its employees
- A company offering many benefits (learn more here: Reward & Benefits | AXA Group)
- A flexible company, allowing hybrid work, in the office and from home.
The information provided by applicants will be treated as strictly confidential and used for recruitment purposes only.
