HRIS Coordinator

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge.

We are looking for HRIS Coordinator to join our HRIS Support team. The role will be responsible for efficiently supporting end users of our people systems and be able to provide accurate solutions and recommendations on user queries. The role will also be taking ownership on user support and engagement by creating and maintaining user guides and facilitating trainings.

Why Cambridge?

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding.

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one.

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the perfect environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential.

What can you get from Cambridge?

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.

Your responsibilities as a HRIS Coordinator

As HRIS Coordinator, you will be responsible for day to day and project related tasks as we create and work on enhancements ensuring that the support being provided to users is up to date and in line with the new process and/or enhancements implemented

Manage the busy shared mailbox by responding efficiently to end user email queries received, offering support such as email, chat, calls and help to our users to enable them to use the Workday functionalities in an effective and efficient manner.

You  will need to work effectively with both business and technical stakeholders to ensure that governance is followed to enable users rather than restrict productivity. You will be a people systems super user which is needed to achieve operational excellent within the People Operations team and will educate our global users on when and how to use the system effectively.

What makes you the ideal candidate in this role?

• Experience as first line user support for Workday or another HRIS
• Knowledge on advanced Microsoft Excel is an advantage

Having the skills, knowledge, or experience on the below would also be advantageous:

• More than 1 year experience in using Workday or another HRIS
• Experience in dealing with users and stakeholders globally
• Experience in creating and maintaining user guides
• Knowledgeable in using different Microsoft applications such as Outlook, Word and Excel
• Excellent written and verbal communication skills in English
• Must be organized and detail-oriented
• Confident and enthusiastic to approach all levels of global colleagues in different time zones