Hozpitality - Night Auditor

Job summary
As a Night Auditor and ambassador of the Mama brandResponsible for greeting and welcoming guestsMaintaining room availability and assisting with billing
Job seniority: entry level
Responsibilities
• Greet and welcome guests• Assign rooms and keys• Adhere to assigned room rates• Collect and distribute guest messages• Prepare bills and collect payments• Assist in solving billing discrepancies• Answer inquiries about the hotel and services• Provide recommendations for places to visit, eat, and shop• Arrange transportation for guests• Maintain hotel records• Run nightly reports as needed
Requirements
• Ability to provide excellent customer service• Attention to detail and ability to multi-task• Strong communication and interpersonal skills• Familiarity with the hotel area and services• Basic computer skills• Ability to handle billing and solve discrepancies• Knowledge of transportation options• Organizational skills for maintaining records• Ability to work nights and weekends• High school diploma or equivalent