Hozpitality - Guest experience agent - Leading Industry Pay

We are desiring to recruit a meticulous Hozpitality - Guest experience agent to join our awesome team at Hyatt Hotels in Milano.
Growing your career as a Full Time Hozpitality - Guest experience agent is a fantastic opportunity to develop essential skills.
If you are strong in analysis, problem-solving and have the right commitment for the job, then apply for the position of Hozpitality - Guest experience agent at Hyatt Hotels today!

Description Park Hyatt Milano is a 5-star luxury hotel located in the heart of the city, overlooking the famous Galleria Vittorio Emanuele II and a few steps from Piazza del Duomo and the Alla Scala opera house.
As a Guest Experience Agent you will be responsible for guests' pre-arrival communications and experiences once at the hotel, ensuring the highest level of personalization and service excellence
Main Duties and responsibilities

• Welcome guests in a friendly, prompt and professional manner;
• Register guests, issue room keys and provide information on hotel services and room location;
• Create memorable experiences for our guests through care and empathy;
• Make appropriate service recovery gestures in order to ensure total guest satisfaction;
• Display the highest level of knowledge and care in all interactions and correspondence with guests, from pre-arrival communications to guests' departure
• Nurture the relationship with all guests showing an authentic interest in preferences to ensure a genuine and personalized approach to suggestions and enquires
• Address special guest preferences recorded in guest history profiles;
• Ensure that all guests' requests and queries are answered as soon as possible, being familiar at all time;
• Monitor service expectations and managing complaints at a first level
• Maintain an efficient dialogue and collaboration with all relevant departments to ensure the highest level of service
• Organize and communicate informations for the daily meeting for other departments

Qualifications
Qualifications

• Proficiency in English, Italian and an additional language
• Proficiency with computers
• Ability in multitasking, problem solving and time-management
• Attention to detail
• Excellent guest service attitude
• Teamwork skills and attitude
• Previous experience in Guest experience in five-star hotels and knowledge of the Opera system are a plus

Hyatt offers a great range of benefits, including :

• 12 free nights per year of service across Hyatt Hotels worldwide
• Employee and Friends & Family rates across Hyatt Hotels worldwide
• Dry cleaning of business clothes
• Complimentary meals on duty
• Continuous Learning & Development opportunities

Benefits of working as a Hozpitality - Guest experience agent in Milano:

● Career Growth Potential
● Company offers career progression opportunities
● Leading Industry Pay