IndirizzoWant to revolutionise the future of Education anddo meaningful work that transforms future generations lives
Crimson Education is a Series C global EdTech startup founded in 2013 with the idea that through personalised education and technology we can transform students into the world leaders of tomorrow. Were now in 28 markets and have an ambitious team of 700 thats rapidly expanding across the globe. Our tech platform connects 3000 tutors/mentors to students aiming to achieve admission and scholarships to top universities or their dream career pathway.
To support our students we have built / purpose of role
This is a fulltime position that be worked from our office space in Shanghai China.
What are the main responsibilities for this role
Monitoring team performance and ensuring predictably excellent service quality:
- Ensuring delivery on KPIs for each of your team members
- Monitoring student outcomes and performance for all students in China responding to early indications of any issues with mitigation plans in collaboration with other service delivery team members and sales team members
- Running performance reviews developing our L&D framework etc.
Ensuring professional growth & highquality student service from your team:
- Educating and ensuring follow through & buyin for any change in processes systems and procedures
- Providing ongoing coaching through regular 1:1s and dedicated sessions for strategy and tutoring work specifically and career growth at Crimson
- Maintaining and sharing expert application specific knowledge and cultural understanding for the China region
- Recruiting (screening interviewing contract negotiating etc.) and onboarding new strategists and tutors as needed with company growth
- Continuing to deliver outstanding service for your own students
Working on department & interdepartmental initiatives:
- Collaborating with local sales & service team members to assess and execute on local needs (ie countryspecific trainings & resources process improvements service adaptations for local needs etc)
- Collaborating with sales and other product owners on new product development resource creation and workflow refinement that will benefit the China market
Escalation management:
- Acting as the first point of contact for complaints questions and issues related to all parts of the China service
- Handling all student allocations reallocations and client issue escalations in your team
- Proactively collaborating with other service teams and the sales team to resolve any complaints or roadblocks to successful delivery
Why work for Crimson
- Rapidly growing start up with a flexible working environment where you will be empowered to structure how you work
- Limitless development and exposure our internal promotions/role changes made up 33% of all recruitment last year
- $1000 individual training budget per year we love to Level Up (its one of our core values)!
- Psychologist on staff
- Insightful fireside chats and workshops to help support our high performing and ambitious team
- Radical Candor is a feedback approach we live by
- Were a global player with 28 markets (and growing) across the globe. Most roles have the option to work from one of our many offices or remotely!
If youre passionate about growing in a fastpaced collaborative environment and want to work with cuttingedge technology then wed love to hear from you! Please keep an eye on your spam / junk email folder for correspondence from Team Tailor.
