IndirizzoThe Role
As Scalapay grows, Paola Pacchiana, our Head of merchant operations, is looking for a Junior Merchant Success coordinator to join their team for the next 6 months (fixed-term).
This role is based in Milan where we’ll expect to see you at least three days per week, but as per our smartworking policy, we also allow you to work two remote days per week. We like to think that we're pretty good at offering a job where you can thrive and that fits nicely into a fulfilled life.
Key Responsibilities
- Ensuring that merchants understand and get appropriate support from us on the due diligence and full onboarding process
- Decreasing the onboarding time by convincing merchants to provide and fill out all the required documentation (due diligence form, contract etc.) in a timely manner
- Reviewing information collected and communicating with the merchant to provide them with further explanation on their approval or rejection in case of non-compliance with our requirements
- Answer and reply to the merchants' requests in the most efficient way (phone or email)
- Analysing and documenting any onboarding issues or problems;
- Conducting day-to-day administrative tasks related to the process accurately and timely, by communicating with colleagues and/or Sales/Legal Dept to avoid any breaches to internal rules and unnecessary delays.
- Communicating useful insights and potential improvements to the team
Expected Key Results
- Improve the relationship with the merchants and onboard them properly
- Decrease the Time to Live of the merchants
- Increase the global satisfaction of the merchants
- Organizing successful calls with them
- Improving the onboarding process in Italy to make it a frictionless experience for the merchants.
Skills and Qualifications Required
- You hold an economic degree or equivalent;
- You have had a first exposure to KYC/KYB and or due-diligence processes in a prior work experience
- You are fluent in Italian and English
- You're data-driven and organised, you like things to run like a machine
- You have excellent communication skills (verbal and written): you are able to break down complex topics into simple solutions and ideas
- You’re a self-starter, autonomous & proactive: we’re looking for someone who will go and get things done, not wait for instructions
- It's an asset it you’ve previously worked in a startup/scaleup environment
- A third language (French, Spanish, Portuguese, etc.) spoken at B2+ level is a real asset to help onboard our European merchants properly
Hiring process
1. A quick chat with one of our Talent Acquisition team members
2.
A first interview with the Hiring Manager to deep dive into your experiences and better understand your motivation
3. A short case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders
4. A final chat with our Director of Operations and Integration where he will share and assess the Scalapay Values
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Puoi trovare l'offerta di lavoro originale su Kit Lavoro:
https://www.kitlavoro.it/lavoro/152064608/fy-801-junior-merchant-success-coordinator-fixed-term-months-milano/?utm_source=html
