IndirizzoIl San Clemente Palace Kempinski è un rifugio di lusso a Venezia, a soli 10 minuti dal cuore pulsante e vibrante dell’isola di San Marco, che offre un ambiente riposante e sereno a coppie, famiglie o gruppi.
Ospitando al suo interno una cappella storica e prestandosi alle più svariate possibilità di eventi, l’isola di San Clemente è il luogo ideale per matrimoni ed eventi internazionali.
L’hotel offre 190 camere tra cui 52 suite, 3 ristoranti, 3 bar, e abbondante spazio all’aperto con piscina, campi da tennis, un club per bambini e un eliporto.
Ricerca:
– Front Office Agent
COMPETENCIES: Include the skills the candidate must have to fill this position: Operational knowledge of front desk operations; Luxury Hotel Experiences; Communication skills; Brief knowledge of hotel operations & Computer systems
TECHNICALCOMPETENCIES: Computer literacy adapted to the field of training: Knowledge in Microsoft Office (Word, Excel and PowerPoint); Knowledge of Opera PMS; Basic knowledge of Micros is a plus
INDIVIDUAL CHARACTERISTICS: To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially:
People Oriented
Passionate for European luxury
Entrepreneurial
Straightforward
Enthusiastic
Communicative
Attentive
Eager to learn
SCOPE
The incumbent in this position is responsible for checking-in and checking-out Hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
OVERALL OBJECTIVES
The job of Front Office Agent is executed satisfactorily when:
• Up-selling is focused on and executed in order to increase room revenues.
• Shift closing is done properly.
• Financial Policies and Procedures are supported and followed.
• LQA (Leading Quality Assurance) audit results are 85% and above.
• CSS (Customer Satisfaction Survey) results are rated on an average with “5” and above.
Potrai effettuare il colloquio di lavoro per queste posizioni al TFP Summit Milano 2024, presso l’Hotel Melià, il 02 Febbraio 2024 dalle ore 09:00 alle 18:00.
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