Front Desk Supervisor

Job summary
Supervise activities at hotel Front DeskManage check-in/check-out, guest requests, concierge servicesPromote in-house activities
Job seniority: associate level
Responsibilities
• Supervise Front Desk operations• Ensure current knowledge of hotel products, services, pricing and special offers• Advise team of special events or VIP guests• Monitor appearance, standards, and performance of team members• Maximize sales revenues through up-selling and marketing• Manage guest requests, inquiries, and complaints• Maintain professional appearance of Front Desk• Focus on hospitality and guest service
Requirements
• Front office experience• Commercial/business awareness• Sales capabilities• Calm and organized work ethic• Excellent supervisory, interpersonal, and communication skills• Passion for delivering exceptional guest service