Indirizzo Open by Joivy
Part of the Joivy Group, DoveVivo is the largest coliving company in Europe in terms of rooms and revenue. Founded in 2007, it manages a portfolio of 11,000 units that are rented out as individual rooms or entire accommodations to thousands of professionals, students, and young couples.
Our Group
Joivy is the first comprehensive residential platform in Europe to offer a wide range of living spaces to its users - coliving, microliving, vacation, student housing, multifamily e coworking - and to support property owners and investors with a complete range of services to enhance their real estate assets: property management, asset management, and marketing strategy. Joivy Group counts 450 employees (32yo average age & more than 30 countries of origin), 21 offices across Europe, 50 destinations, and 7 countries (Italy, Spain, France, Portugal, England, Scotland and Bulgaria) and includes the following brands:
- DoveVivo: European platform for residential property management
- ALTIDO: European platform specialized in short-term rentals
- Chez-Nestor: pioneering coliving company in France
- DoveVivo Campus: the leading company in student housing in Italy
- Rinnow!: a specialist in Home Renovation and turnkey furniture sales
- Open Hub: coworking space and community hub in the heart of Milan
ROLE & TEAM
We are currently looking for a Front Desk Specialist(f/m/x) to serve as the frontline representative of our organization, playing a pivotal role in creating a positive and welcoming environment. As the initial point of contact, you will hold a key position in ensuring smooth communication and efficient operations within the office.
As a Front Desk Specialist, your core activities will include:
- Greeting and Welcoming;
- Cash management;
- Warmly welcoming visitors and clients, creating a positive first impression;
- Managing incoming calls, directing them to the appropriate individuals or departments;
- Providing basic information and assistance to callers;
- Basic Customer Service: providing basic information and assistance to clients, customers, or employees;
- Operational support for events (setup, internal communication, fittings).
What you'll need to be successful in this role
- At least +1 year experience in a Customer Service Role;
- Excellent Communication Skills;
- Strong customer-centric approach;
- Teamwork and collaboration involve working harmoniously with diverse team members;
- Problem solving;
- Knowledge of English (B2/C1).
What you'll find in DoveVivo by Joivy
- Competitive Comp&Ben;
- Business phone and laptop;
- Ticket Restaurant;
- Spritz and sun-bathing on the terrace of our office in MM3 Porta Romana;
- Dynamic, young, and international work environment;
- Strong professional growth;
- People! You will work with great people and personalities who will support and inspire you throughout your journey.
Disclaimer: In Joivy we celebrate Diversity, Inclusion, Equity and Belonging. Therefore, the entire selection process will be conducted in compliance with these criteria
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