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At Leica Biosystems, our promise is to enable clinicians to efficiently provide patients a highly confident diagnosis within 24 hours of biopsy. We offer the most comprehensive portfolio that spans the entire cancer diagnosis workflow from biopsy to diagnosis. Our experts are committed to delivering Improved Quality, Integrated Solutions, and Optimized Efficiencies leading to breakthrough advances in diagnostic confidence and turnaround time.
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Leica Biosystems is proud to work alongside a community of Danaher Diagnostics companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.
For our technical support team in the Benelux, we are looking for a technical expert to join our team as a Field Service Engineer.
Job Overview
In this exciting and varied role, you will deliver and promote high quality onsite technical service within the Belgium region to achieve high customer satisfaction while meeting the organization’s revenue & KPI targets. Your primary responsibility is performing onsite service & maintenance activities for the laboratory instruments in Leica Biosystems portfolio. You will visit customers for installations, preventive maintenance, repairs, fault analysis, and upgrades in order to achieve high customer satisfaction and ensure a professional repair in due time with effective, efficient & safe work practices. Furthermore, you will provide phone support & occasional Helpdesk support to reduce customer down time and perform root cause analysis in the field or in the business unit.
You will gain excellent understanding of the sales & services structure within Leica. You cooperate closely with Account Managers to support them in ongoing activities, such as installations for product trainings and building up systems for demonstrations and exhibitions. By having close customer contacts, you will exchange valuable information with Account Managers to increase customer satisfaction and sales.
Career Development
It is expected that as a Field Service Engineer, you will have the potential to develop technically either broadly as generalist or product-specific as specialist. However, As an alternative, development into other Service or Sales related roles is possible, representing other product groups and/or management responsibility.
Key Responsibilities
Your main responsibilities in the Field Service Engineer position will include, but are not limited to:
- Visiting customers for installations, preventive maintenance, repairs, fault analysis, and upgrades;
- Achieving revenue and KPI targets;
- Contributing to the team goals of Customer Satisfaction, Return Call Rate, Preventive Maintenance Planning & Utilization;
- Ensuring on time escalation and proving the local interface to our customers;
- Providing input to improve product reliability and feed back to the business units and Field Services;
- Correct usage of service reporting tools and any agreed service process;
- Supporting the Regional Service Manager for a variety of tasks;
- Cooperate with the Technical Assistance Centre Support Team in order to ensure smooth and fast processes and information flows;
- Working closely with our Sales teams by ensuring good communication for opportunities & escalations.
Your Background:
To be successful in this position and develop yourself within our dynamic organization, your background is as follows:
- You bring relevant experience in a Field Service support position or similar;
- Technically educated, preferably a Bachelor´s degree or vocational degree in the Mechanical or Electronic direction;
- Driving license is required;
- The ability to carry & move up to 25 kg safely;
- Fluent in the English and Dutch language, good working proficiency in the French is a strong preference;
It would be a plus if:
- You are familiar in working with computers and different software systems, experience in Microsoft Office and SAP are a big plus;
- You have proven to be an excellent communicator by interaction with customers and internal stakeholders to ensure successful support and optimal processes. You are able to communicate any issues or concerns to customers and act as a problem-solver.
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what’s next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit www.danaher.com.
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