IndirizzoAdditional Information Night Shift
Job Number 24042505
Job Category Rooms & Guest Services Operations
Location W Rome, 26/36 Via Liguria, Rome, Città Metropolitana di Roma, Italy
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
W Rome is casting for a Night Bellman to join the first W Hotel in Italy.
Reporting to the Lead Concierge, the Moonlight Welcome Ambassador is the first face that our guests see at the W Rome. She/He is responsible for ensuring an authentic W experience to each and every guest during the night shift.
Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Welcome ambassador makes transactions feel like part of the W experience. A position that involves both doorman and bellman duties but that goes beyond the standard idea of this role. Our Welcome Ambassadors are key to an unforgettable experience for our guests.
About us
W Rome redefines the luxury hotel scene of the Eternal City through its informal yet impeccable Whatever/Whenever service and trademark high energy. It is the perfect match for the duality of the Italian, between reverence for tradition and defiance of expectations, a magnetic social hub shedding light on the future of the Eternal City.
The impact you’ll make
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish.
Our Welcome Ambassadors take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done.
What we offer
Join the dream team of the first W Hotel in Italy
Professional career progression at international level in Marriott International
Learning and development opportunities online, on the job and in class
Discounts on hotel rooms, gift shop items, food and beverage
Disruptive management & motivated and engaging Talents
Charity events, Wellbeing activities through the TakeCare program
Canteen service and uniform
What you’ll do
Monitor the front driveway to ensure a smooth flow of traffic (vehicle and pedestrian). Responsible for providing an inviting and fun welcome and farewell to all guests entering/leaving the hotel.
Assist both arriving and departing guests with storage luggage handling to and from their rooms.
Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage.
Open doors and assist guests/visitors entering and leaving property. Greet and escort guests to rooms.
Transport guest luggage to and from guest rooms and/or designated bell area.
Escorting and rooming displaying a dep knowledge of the hotel and its storytelling
Capture cues and details about our guests stay to be able to surprise guests with witty and bold unexpected surprises and amenities
Supply guests with directions and information property amenities, services, and hours of operation, and local areas of interest and activities.
Assist with luggage storage and retrieval.
Arrange transportation (e.g., taxicab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed.
Communicate parking procedures to guests/visitors.
Seek out and take advantage of opportunities to WOW guests.
Recognize visiting regular guests and WIPs.
Help with request and organize taxis or Hotel Transportation for guests.
Escort guests to various places around the hotel. Introduce self in the meantime and offer W’s Whatever/Whenever service.
Assist guest belonging luggage to ensure Welcome Desk is able to operate check in/ out smoothly during pick hour
What we’re looking for
Proficient in English and at least intermediate Italian (both writing and speaking)
Previous experience as Bell or Door person in a Luxury Hotel is preferred
Must be able to work during the night shift on a regular basis
A warm, people-oriented demeanor and a team-first attitude
Positive outlook and outgoing personality
Flexibility, problem-solving skills and multi-tasking ability
Integrity and dependability
Explore our very big world
As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. And you’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.
You’re welcomed here
Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local law
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
