Divisional Support Officer

Job Title:Divisional Support Officer, Operations 

Salary: £24,300 to £30,600  

Location: Cambridge, UK

Contract: FTC 12 months, Full-time hours  

We are looking for an exceptional and resourceful multitasker, that loves to be in a pivotal role in our International & UK Operations division, where no two days are the same.   

We are Cambridge University Press & Assessment, a world-leading academic publisher and assessment organisation and a proud part of the University of Cambridge.  

About the role  

The key word in the title is ‘support' as you will be supporting the divisional senior leadership team so they can focus on leading the division effectively, and around 400 people in the International & UK Operations division to minimise distractions from processing multiple overlapping exam series.  

As part of the Professional Support Unit, you are supervised by the Support Manager on day-to-day proceedings but will have autonomy in arrangement of you own workload and variation to the daily routine.   

On behalf of Cambridge International Education, you contribute to mitigate security risk to the business by meticulously managing staff access requests.  

Other Key responsibilities include:  

• Organise, prioritise, and handle time-sensitive confidential information; keep and retrieve records.  
• Attend and take ownership of the admin around senior level meetings to ensure accurate recording and progress. 
• Build relationships and be the pivotal hub for internal and external queries of all variety either to resolve, refer for solution, or share knowledge with colleagues to keep them informed of corporate developments.

About you 

The successful candidate is highly motivated, enthusiastic, organised, expected to have appropriate office and IT skills, and be comfortable working on their own initiative with minimal supervision. You are a proactive self-starter, resilient and flexible, are process minded with ability to work well under pressure, prioritise workload and meet multiple deadlines with a high level of accuracy and attention to detail.  

You are always professional with staff, stakeholders and suppliers, and confident to exercise judgement and initiative.  

Crucially, you are diplomatic, discreet, tactful, considerate and have a good sense of humour.

If you would like to know more about this opportunity and what will make you successful, please see the full job description attached to the bottom of this vacancy on our careers site.  

Rewards and benefits 

We will support you to be at your best in work and to live well outside of it. In addition to competitive salaries, we offer a world-class, flexible rewards package, featuring family-friendly and planet-friendly benefits including: 

• 28 days annual leave plus bank holidays
• Private medical and Permanent Health Insurance 
• Discretionary annual bonus 
• Group personal pension scheme
• Life assurance up to 4 x annual salary 
• Green travel schemes 

We are a hybrid working organisation, and we offer a range of flexible working options from day one. We expect most hybrid-working colleagues to spend 40-60% of their time at their dedicated office or location (2-3 days). We will also consider other work arrangements if you wish to work more flexibly or require adjustments due to a disability. 

Ready to pursue your potential? Apply now.  

We review applications on an ongoing basis, with a closing date for all applications being Sunday 21^st April 2024 and interviews are scheduled to take place on Thursday 25^th April 2024.  

Please note that successful applicants will be subject to satisfactory background checks including DBS due to working in a regulated industry.  

“Please note, Cambridge University Press & Assessment is unable to issue sponsorship under the Skilled Worker Visa route for this role as it does not meet the minimum skill requirements.”  

Why join us?

Joining us is your opportunity to pursue potential. You'll belong to a collaborative team that's exploring new and better ways to serve students, teachers and researchers across the globe – for the benefit of individuals, society and the world. Sharing our mission will inspire your own growth, development and progress, in an environment which embraces difference, change and aspiration.  

Cambridge University Press & Assessment is committed to being a place where anyone can enjoy a successful career, where everyone has a voice, and where we learn continuously to improve together. Ensuring that everyone feels they belong is essential to who we are, and to the contribution we make to society and our planet.  

We believe better outcomes come through diversity of thought, background and approach. We welcome applications from people from all backgrounds and communities, actively seeking to employ people from a wide range of different communities.