Delivery Support Team Lead

Discover a world of endless possibilities with Cambridge University Press & Assessment, a distinguished global academic publisher and assessment organisation proudly affiliated with the prestigious University of Cambridge. 

We are looking for a Delivery Support Manager to join our Manila team. As a key member of our team, your goal will be to provide a flexible support service for all aspects of the UK Product Support team's customer offer, including customer and operational data excellence, content development and pre-publishing, document layout and templating, spelling and grammar, formatting, and process administration.  This role supports the delivery of the Product Support strategy for all OCR qualifications, GQ and VQ, with a particular focus on customer retention through service excellence. (Find more about OCR here: https://ocr.org.uk/about/)

Why Cambridge? 

At Cambridge, our unwavering commitment is to excel in education, learning, and research on a global scale. With a presence in over 170 countries, we empower millions of individuals, unlocking their potential and enabling their success. From dedicated teachers shaping young minds to visionary researchers pushing the boundaries of knowledge, we embody a relentless pursuit of enlightenment, curiosity, and understanding. 

We embrace change as an opportunity for growth and progress, constantly adapting to meet the evolving needs of our customers. Collaboration and attentive listening are at the heart of our journey, as we work hand in hand with our customers and each other to innovate and discover more effective ways to achieve our goals. We believe people thrive in an environment where Trust and Empowerment are at the forefront, which is why all our new team members are provided regularisation on their first day so they can start #PursuingPotential from day one. 

Joining Cambridge means becoming a part of an extraordinary institution renowned worldwide. Beyond that, you'll become a part of a vibrant and forward-thinking community that transcends tradition, fostering a culture of continuous growth and personal development. Here, we provide the right environment for you to thrive, supporting your professional journey and empowering you to reach your highest potential, that is why our pay philosophy is intricately tied to your skills and competencies, ensuring that your compensation aligns with the unique value you bring to the role you are applying for. 

What can you get from Cambridge? 

In this role, you'll have the opportunity to collaborate with colleagues from diverse branches, expanding your horizons and enriching your understanding of different cultures. We value your wellbeing and offer stability, fostering your professional and personal growth through internal and external activities and training sessions to help enrich your skillset.  

Enjoy work-life balance flexibility through our range of options, including flexible schedules, hybrid work arrangements, and generous paid leave. As a regular employee on Day One, you'll have access to comprehensive healthcare benefits, ensuring your peace of mind with coverage for dependents, group life insurance, and robust well-being programs.  

What makes you the ideal candidate in this role? 

As a Delivery Support Manager, you will play a crucial role in working with stakeholders in Product Support Delivery, partnering closely with team managers to support core services for OCR customers. Your skills and initiative will enable us to meet our ambitious business goals. 

The following will help you be an ideal candidate for this post: 

• Team leadership and the ability to manage others,to motivate and energise the team and colleagues 
• Good IT skills and confidence with learning new platforms 
• Ability to influence internal customers and stakeholders, and collaborate constructively  
• Excellent oral and written communication skills 
• Good understanding of budget management, and of data and reports production 
• Customer service experience, with the ability to represent the organisation effectively and professionally 
• Experience of managing projects, with a strong drive to ‘get the job done'  
• Bulk process management experience, with high volumes of activity but attention to detail 
• Event management experience desirable but not essential

At Cambridge, we believe in hiring individuals who bring in a diverse set of experiences and perspectives; we prioritize culture add over culture fit. We value a growth mindset and encourage our employees to pursue their potential. But, don't let a checklist of qualifications hold you back from applying for a role with us - we welcome all candidates who share our passion for excellence.  

Please see Job Description below: