IndirizzoDescrizione del lavoro:
Context : At Iveco BUS Customer Service we support our customers in having the best aftermarket experience suited to their needs. We are committed to driving customer satisfaction and anticipating market trends by working closely with customers, dealers and the entire Iveco BUS organization. Every day is an opportunity to gather directly expressed or unexpressed business needs. Listening to what is happening in the world, in our distribution partners, to our colleagues and connecting the dots is what we do to better identify priorities and drive the decision-making process. We like outspoken, open minded and proactive people that are ready to challenge our believes on a daily basis. The Customer Service - Pricing analyst is accountable for actively maximizing the profitability of Customer Service BUS with targeted analysis and actions aimed at improving the market penetration and increasing the price realization of Customer Service BUS specific products, while keeping the product competitiveness. YOUR MISSION: You will act as a focal point between market inputs and internal departments to develop dedicated analysis, implement strategy, support business decision, facilitate best practices sharing with the Customer Service TRUCK department, update KPI reporting and manage stakeholders update. YOUR MAIN RESPONSIBILITIES: * Analyze the price positioning of Customer Service BUS specific products (spare parts, services, etc.) and propose suggested positioning *Monitor the price realization and identify corrective actions * Work with Purchasing and Sales team on pricing positioning * Improve the competitiveness of the components included in tenders * Provide feedback to specific customers and internal departments requests * Evaluate the aftermarket business potential * Analyze the aftermarket competition * Update the product dashboard and on-going project's results * Share data at regional and market level
Requisiti del candidato:
* Bachelor's degree or Master degree in Management Engineering or Economics fields * Preferred experience within Customer Service or Aftermarket organization for a large-scale capital equipment business * Capability to work independently delivering expected results, coordinating with other departments * Results-oriented, self-confident, self-motivated, takes initiative, persistent attitude * Advanced data analysis skills * Problem solving approach * Ability to communicate effectively with all levels of the organization in a multicultural environment * Skilled in overcoming barriers, balancing multiple priorities and thriving in a fast-paced environment with tact and diplomacy * Ability to translate market needs into concrete actions * Must have polished presentation and interpersonal skills
