IndirizzoCustomer Project Manager
What You ll do
Within CX, Project Managers are responsible for making amazing things happen for our customers. Our development teams make extraordinary products and our CX Project Managers guide new technology into our customer s production environments.
Who You'll Work With
Project managers work with many teams inside Cisco and with our clients. You will be working with highly technical engineers and architects, leaders and executives, finance, and business operations.
Who You Are
Ideally you are a certified Project Manager who invests in keeping your skills up to date, and leading projects within scope and budget.
Key responsibilities:
- Leads end-to-end medium to large project delivery against contractual requirements, forecasting, reporting, revenue and profitability targets while maintaining an excellent customer experience.
- Provide leadership, hold customers and the project team accountable to deliver projects on-time, within budget with high quality, while achieving customer satisfaction
- Identifies project staffing requirements, drives staffing across Cisco CX functions and coordinates project team members to drive delivery excellence within target cost, schedule, and quality.
- Communicates effectively with executives and various teams to identify needs and evaluate alternative business solutions and strategies.
- Strong decision making across medium to large virtual project teams.
Required experience:
The successful candidate has the capabilities to prioritise multiple demands from internal and external customers while still able to deliver successful projects in-scope and within budget. The candidate is able to drive focus on the tactical activities but can also see the overall strategic objectives of the customer and how it fits into the larger business picture. The candidate has exceptional communications skills with strong capabilities in project management to drive team members to success. A driving personality with a competency to adapt to different customer dynamics is a must. Additionally, the position will require a resource that is capable of grasping Cisco technologies and solutions, as well as an ability to effectively manage projects, timelines, budgets and resources to support those Cisco technologies and solutions. The candidate has vast experience in presenting to key stakeholders, understanding business challenges and developing solutions and leading successful delivery teams to achieve business objectives. Consulting experience and capabilities are highly sought after.
Capabilities include:
- PMP or PRINCE2 certification or equivalent in addition to 5+ years of experience as a Project Manager
- Strong project management skills including scheduling, financial reporting, performance reporting, communications, issues/risks/actions management, procurement management and other key PM requirements.
- Strong commitment to quality and customer satisfaction
- Strong leadership skills
- Demonstrated ability to self-manage.
- Exemplary command of the English and local language, both oral and written.
- Experience with navigating various environments where culture and structure varies within the organization with political navigation skills
- Bachelors Degree in Business or a related field
- Very proficient in the following software tools: Microsoft Project, Excel, Word, PowerPoint
- PMO governance development, oversight and ownership
- Facilitator, leader and motivator
- Assessment and problem solving skills
Preferred skills:
- Extensive Program/Project Industry knowledge
- Executive client facing experience, experience in the Local market is preferred.
- Demonstrated ability in basic legal contract knowledge.
- Expertise leading large scale multi-technology engagements in a highly complex environment.
- Project experience with the designing and deployment of Cisco Technologies
- An Agile Project Management certification such as PMI-ACP, SAFe or CSM are also beneficial.
- Bilingual, Arabic speaking is a huge plus.
- Multinational background is also a plus.
At Cisco, we are building the world's best Customer Experience (CX) Team to accelerate the company transition to a recurring revenue software-centric model. Cisco Customer Experience (CX) delivers the best customer experience in the industry that accelerates success for our customers and profitable growth for Cisco and our partners.
Why Cisco
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. We connect everything - people, process, data and things - and we use those connections to change our world for the better. We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday device. We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don t care. Tattoos? Show off your ink. Like polka dots? That s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us!
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Message to applicants applying to work in the U.S.:
When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.
U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings. Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday. Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO. We offer additional paid time to volunteer and give back to the community. Employees are also able to purchase company stock through our Employee Stock Purchase Program.
Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco pays at the standard rate of 1% of incentive target for each 1% revenue attainment against the quota up to 100%. Once performance exceeds 100% quota attainment, incentive rates may increase up to five times the standard rate with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.
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