IndirizzoDescrizione del lavoro:
En (tr?s) peu de mots : Fond?e en 2016, (COMPANY NAME) est une scale-up lyonnaise qui a d?velopp? un outil de gestion de tr?sorerie en SaaS cr?? pour les entreprises. Une entreprise en pleine expansion, qui compte aujourd'hui plus de 6 000 clients ? travers la France, l'Allemagne, l'Espagne, le Royaume-Uni et l'Italie. Le produit : (COMPANY NAME) propose une solution tout-en-un compos?e de 3 modules : (COMPANY NAME) Cash Flow, (COMPANY NAME) CashCollect et (COMPANY NAME) Payment. Cette solution est bas?e sur notre technologie d'int?gration de donn?es de pointe, capable d'int?grer et de traiter en temps r?el des donn?es provenant de toutes les banques et de tous les principaux logiciels d'entreprise en Europe. Les flux financiers sont automatis?s sur la plateforme, ce qui permet une gestion fiable, pr?cise et rapide des flux de tr?sorerie. (COMPANY NAME) g?re ?galement des op?rations critiques ayant un impact direct sur les flux de tr?sorerie d'une entreprise : ? partir de la m?me plateforme, les ?quipes financi?res sont en mesure de g?rer, de traiter et d'optimiser leurs comptes fournisseurs et leurs comptes clients, avec des processus de paiement simplifi?s et des flux de travail automatis?s. L'entreprise : Fond?e en 2016 par S?bastien Beyet, Lucas Bertola et Cl?ment Mauguet, (COMPANY NAME) s'est d?velopp?e pour devenir une multinationale europ?enne de plus de 500 personnes r?parties entre les bureaux de Lyon, Berlin, Milan et Londres. ? ce jour, (COMPANY NAME) a lev? plus de 121 millions de dollars aupr?s d'un panel d'investisseurs internationaux, dont Blackfin Capital Partners, Partech et Greenoaks.
What you will do : Our success story is based on a unique customer-centric culture, an innovative product and excellence of our teams. You will become familiar with our business and get to know everything about the way we sell and support our customers. Your onboarding will be very complete. It will also be an opportunity for you to be part of the (COMPANY NAME) tribe. * Manage and be responsible for an Italian customer portfolio * Answer our customers' requests (chat, email, phone) * Support and onboard new customers * Understand their business, their challenges and their needs * Develop personal relationship with users and decision-makers * Define and implement satisfaction and retention strategies * Prevent and minimize attrition * Improve our product and help our Product team by gathering feedbacks from customers * Maintain a high NPS * Contribute to the constant improvement of our processes, best practices and tools * Share your know-how and ideas to improve team performance Your main focus will be on Italian clients
Requisiti del candidato:
What we are looking for : - Native/Fluent Italian speaker - Ideally, you also speak English, French or German - Problem solving mindset - Passion for consistently providing excellent customer experience - You are able to show previous success in customer relationship - CSM in a SaaS environment targeting SMBs is a bonus - Excellent verbal and written communication skills - Strong rigor and organization, ability to manage tightly, over time, a large quantity of information - Enthusiasm and team spirit
