Customer Experience Manager (M/F/D)  

YOUR RESPONSABILITIES Lead the establishment of the structure and team that will drive Customer Experience Work closely with various departments and customers to set up the right processes, communication, and routines Central point of contact for escalations (internal or key customers) and field notifications Leading the escalations to customer satisfaction and apply insights for continuous improvement Responsible for reporting on service team performance and Customer Experience, both internally and to key customers Set up the required processes and mechanisms to follow up and trend the quality...