Contract Logistics Quality Specialist

Challenge your talent and come onboard to live an extraordinary experience. Are you ready to ignite the future of logistics together?We are looking for a highly motivated Contract Logistics Quality Specialist to join us in our Mantua warehouse.We are creating a 130,000 sqm state-of-the-art, fully automated warehouse that will handle logistics services for our client adidas and serve 19 countries across Eastern and Southern Europe. It's not just about technology: sustainability is at the core of our operations. With cutting-edge technologies and a strong focus on sustainability, we are building a warehouse that is fully sustainable and environmentally friendly. Be part of this exciting journey in Kuehne + Nagel logistics by applying now!

Your Role

Working as part of the Customer Service team, the Contract LogisticsQuality Specialist will conduct monitoring and supervising activities related to warehouse inventory processes with the aim of improve quality standards and reduce potentials issues with an impact on goods workflow.With this aim, She/He will strictly collaborate with Operations, to share information and proper practices to operate correctly to ensure an efficient goods workflow.

Your Responsibilities

• In collaboration with Operations, review all relevant goods workflow processes, isolating issues, verifying correct processes, and ensuring that all required quality standards are always met 
• Analyze internal and external errors including customer complaints using root cause analysis, then implement preventative measures and optimization of quality processes 
• Develop, implement, and deliver quality control and easy to understand reports, charts, and/or dashboards to communicate information about right operational practices and potential issues 
• Develop and implement a daily inventory task routine capable to identify errors efficiently and quickly, and consequently coach Operations and other departments about right practices 
• Ensure that processes for inventory claims, returns, damaged goods handling are completed, and identify measures to reduce damages 
• Identify and resolve identified inventory issues via root cause analysis 
• Deliver all required of stock counts in accordance with customer requirements and  guidelines

Your Skills and Experiences

• 2 – 5 years’ experience in large scale (>300FTE) highly automated fulfilment operations with strong preference given to eCommerce / Fashion / Retail experience, preferably in multinational companies with matrix organizational structure 
• Experience of communicating with a wide range of stakeholders, including peers and leadership in operational and fast paced work environments 
• Experience with metric oriented and data analysis-based work environments characterized by the respect of strict SLAs and deadlines and ability to prioritize issues and tasks by using ticketing systems
• English level Advanced 

 

 

Good Reasons to Join

Since 1890, Kuehne+Nagel is committed to shape the world of logistics with a strong determination to connect people and goods through innovative and sustainable logistics solutions. With over 80,000 employees at almost 1,300 locations in over 100 countries, we are one of the world's leading logistics companies. The Italian branch is active since almost 60 years and counts 32 locations with 1,750 team members partnering with more than 3000 clients. Passion and willingness to be part of a diverse, multicultural, and dynamic team are a must to us! We take care about our people. We commit to create a work environment where everyone is welcome and diversity, equity and inclusion are prioritized. Where the full potential of each employee is realized without exception. Where those who look, live, love, communicate, think, and lead differently are sought, appreciated, and valued.Together, we go above and beyond to deliver excellence and innovation to our colleagues, our customers, and the communities we belong.Your plus shapes our future.WHAT WE OFFEROur benefits are centered around you and your family, our offer is constantly improving:•Accidental coverage (at & outside work)•Extra Medical insurance•5 extra days of paternity leave•Remote working enhancement for new parents•1 day off for volunteering activities•Free Tax return support (730)•Free social welfare consulting (e.g. INPS, disability, pension) 1000+ discount on products and services•Special discount on travels with Interline Turismo•Full access to Fitprime for you and your friends: access to +3000 Gyms, pools and sport centers•Online workout (e.g. yoga, mindfulness, cardio) + nutritionist•Speexx, your digital coaching platform for language training, for you and someone of your choice•Lots of engagement activities to keep you inspired!