IndirizzoDescrizione del lavoro:
(COMPANY NAME) Greenlight Team Lead
Community Operations
in Milan, Italy
Apply Now
About the Role
The Community Operations organization at (COMPANY NAME) is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers. Within our Community Operations organization, (COMPANY NAME) Greenlight locations help new drivers get on the road for the first time, build engagement with the platform over time, and serve as a logistics hub for drivers in their city Our Greenlight Team Leads are passionate about empowering and investing in the continued success of our Greenlight Specialists by providing resources and mentor that will build the next wave of leaders at (COMPANY NAME). Team Leads provide and receive feedback, mentor and develop employees, as well as lead teams to ensure our customers are well looked after while developing the team's performance metrics.
What You'll Do:
* Lead team performance, including terminations & get results
* Lead, coach, mentor, and empower employees
* Partner with Recruiting team on hiring
* Compiles insights and feedback to surface to the business
* Address and resolve critical issues
* Build and maintain internal and cross-functional collaborator relationships
* Drive accountability on policies and other guidelines
* Audit your team's performance in partnership with Service quality members and guide towards dynamic improvements; see opportunities for additional training & development
* May optimize processes and other non-management activities or strategic projects locally or within region
What You'll Need:
* Strong communication!
* Stakeholder management!
* Time management
* Team management
* Problem solving skills
* Customer support
* Adaptability
* KPI understanding
* Conflict resolution
* Industry knowledge
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and (COMPANY NAME)'s cultural identity. Unless formally approved to work fully remotely, (COMPANY NAME) expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@(COMPANY NAME).com.
Apply Now
